Support Specialist, Client Services

Plus Relocation•Minneapolis, MN

9d•$21 - $25•Hybrid

About The Position

The Client Services Support Specialist provides administrative and customer-service support to the Client Services team, helping ensure relocation services run smoothly and accurately. The role involves managing communications, maintaining employee relocation files and records, supporting Relocation Counselors, setting up new client initiations, preparing cost projections, and producing reports. The specialist also builds relationships with clients, relocating employees, Global Mobility Counselors, vendors, and internal colleagues, while identifying opportunities to improve processes and the customer experience. The position is full-time and non-exempt, based in Minneapolis, Minnesota, with a hybrid schedule. Regular on-site presence is required, with in-office days Tuesday through Thursday; additional office days are flexible based on the role and business needs. The role suits an organized, adaptable, resourceful team player who can manage multiple priorities, work independently in a fast-paced environment, communicate clearly, protect confidential information, and provide excellent service to internal and external customers.

Requirements

At least 1 year of experience in an administrative or customer service role.
Strong organizational skills and ability to handle multiple tasks simultaneously.
Ability to work effectively and independently in a high-stress, fast-paced environment.
Ability to take initiative and work autonomously as well as contribute to a team.
Passion for providing excellent customer service to internal and external customers.
Excellent verbal and written communication skills.
Ability to proactively protect confidential internal and external information.
Computer skills for normal business matters; Microsoft Suite proficiency is required.
Effective and proactive problem-solving skills.
Strong attention to detail.
Consistent and reliable attendance.

Nice To Haves

College degree or equivalent experience.
Salesforce experience.

Responsibilities

Manage multiple inboxes and answer routine questions from relocating employees, clients, vendors, and internal employees; resolve more complex questions through effective problem-solving.
Complete administrative tasks accurately, including data entry and document uploads, to keep relocations moving.
Assist Relocation Counselors with file management, track service-delivery progress, and communicate updates to Global Mobility Counselors.
Set up new client initiations quickly and correctly.
Develop relationships with clients, relocating employees, Global Mobility Counselors, and vendors to support the relocation experience.
Prepare and double-check relocation and assignment cost projections.
Create, review, and update reports for clients, vendors, and internal teams.
Perform quality assurance audits to maintain accurate relocating employee files.
Identify process-improvement opportunities and help enhance the customer experience.
Perform related duties as required to meet ongoing business needs.

Benefits

Annual discretionary profit-sharing bonus.
Paid floating holiday.
401(k) retirement contributions.
Multiple medical plan options, with a significant portion of premiums paid by the company.
Dental and vision coverage.
Health Savings Account (HSA) with employer contributions.
Paid Time Off (PTO) and paid volunteer hours.
Company-paid life, AD&D, short-term disability, and long-term disability insurance.
Employee Assistance Program (EAP).
Wellness incentives and a strengths-based development culture.
Flexible work options, including hybrid work.