Travel Support Specialist – Client Services
Destination Careers•Charlotte, NC
•$35,000 - $65,000•Remote
About The Position
The Travel Support Specialist provides client services by responding to questions about existing and upcoming trips, updating itineraries, and resolving travel issues. The role involves coordinating changes with travel providers, confirming trip details, sending reminders and travel tips, and documenting client interactions in a CRM. The position is remote and offers a flexible schedule.
Requirements
- Previous experience in a travel agency or customer support role.
- Strong attention to detail and excellent communication skills.
- Ability to work flexible hours, including evenings or weekends if needed.
- Comfort with technology, booking platforms, and CRMs.
Responsibilities
- Respond to client inquiries about existing or upcoming trips.
- Resolve travel issues, including delays, cancellations, and schedule changes, in real time.
- Communicate with airlines, hotels, and tour providers to make changes.
- Confirm itinerary details, send reminders, and provide travel tips.
- Document interactions and maintain client records in the CRM system.
Benefits
- Remote work and flexible schedule.
- Growth path into full-time travel advisor or team lead roles.
- Travel discounts.
- Ongoing professional development.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
