Support Specialist, Client Services

Plus Relocation•Minneapolis, MN

6d•Hybrid

About The Position

Plus Relocation is seeking an organized, adaptable team player to support its Client Services team with administrative tasks and customer service. The role involves handling inquiries, maintaining accurate relocation records, supporting relocation counselors, and helping keep service delivery on track. The successful candidate is detail-oriented, resourceful, proactive, communicates clearly, and can manage priorities independently and as part of a team in a fast-paced environment. Microsoft Office skills are required, and the role is based in Minneapolis, Minnesota, with a hybrid schedule and regular onsite presence.

Requirements

At least 1 year of experience in an administrative or customer service role.
Strong organizational skills and the ability to handle multiple tasks simultaneously.
Ability to work independently in a high-stress, fast-paced environment and contribute effectively as part of a team.
Excellent verbal and written communication skills.
Ability to provide excellent customer service to internal and external customers.
Ability to protect confidential internal and external information.
Computer skills for normal business tasks; Microsoft Office Suite is required.
Effective, proactive problem-solving skills and strong attention to detail.
Consistent and reliable attendance.

Nice To Haves

College degree or equivalent experience.
Salesforce experience.

Responsibilities

Manage multiple inboxes, answer routine questions from relocating employees, clients, vendors, and internal employees, and resolve more complex questions through problem-solving.
Complete administrative tasks accurately, including data entry and document uploads.
Assist Relocation Counselors with file management, track service-delivery progress, and communicate updates to Global Mobility Counselors.
Set up new client initiations accurately and promptly.
Build relationships with clients, relocating employees, Global Mobility Counselors, and vendors.
Prepare and verify relocation and assignment cost projections.
Prepare, review, and update reports for clients, vendors, and internal teams.
Conduct quality assurance audits to maintain accurate relocating employee files.
Identify process-improvement opportunities and help enhance the customer experience.
Perform related duties as required to meet ongoing business needs.

Benefits

Annual discretionary profit-sharing bonus.
Paid floating holiday.
401(k) retirement contributions.
Multiple medical plan options, with a significant portion of premiums paid by the company.
Dental and vision coverage.
Health Savings Account with employer contributions.
Paid time off and paid volunteer hours.
Company-paid life, AD&D, short-term disability, and long-term disability insurance.
Employee Assistance Program.
Wellness incentives.
Strengths-based development culture.
Flexible work options (hybrid).