Commercial Construction Warranty Specialist

The Korte Company • Highland, IL

11d • $30 - $35

About The Position

The Korte Company is seeking a Client Services Specialist to join its Warranty Team in Highland, Illinois. The role serves as a trusted point of contact for clients with post-construction warranty matters, coordinating resolutions and maintaining strong client relationships. The specialist ensures each concern is handled professionally and with attention to detail, helping clients continue to experience the quality and responsiveness the company provides after construction is complete.

Requirements

• Experience in customer service, construction administration, project coordination, facilities management, or a related field.
• Strong interpersonal, written, and verbal communication skills.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite and business management software.
• Strong problem-solving skills and a commitment to delivering an outstanding client experience.
• Ability to build and maintain positive relationships with clients, subcontractors, and internal teams.
• Professional in actions and appearance.
• Effective interactions with owners, subcontractors, employees, and assistants.

Nice To Haves

• Experience working in commercial construction or in a warranty-related role.
• Knowledge of commercial building systems and construction terminology.
• Familiarity with subcontractor coordination and service scheduling.
• High school diploma.

Responsibilities

• Serve as the primary contact for clients with warranty-related questions, concerns, and service requests.
• Receive, document, and track accurate records of warranty and service requests, correspondence, and completed work.
• Coordinate inspections, site visits, and repair activities with subcontractors, vendors, and internal personnel.
• Communicate regularly with clients about request status, scheduling, and resolution timelines.
• Review project closeout documents, warranties, operation manuals, and maintenance information to determine warranty coverage and eligibility.
• Collaborate with project managers, superintendents, and operations teams to identify and resolve recurring issues.

Benefits

• Competitive pay and benefits package.
• Annual discretionary bonus subject to company and individual performance.
• Medical, dental, and vision benefits.
• Flexible spending account (FSA) or health reimbursement arrangement (HRA).
• Life and disability insurance.
• 401(k).
• Parental leave.
• Phone allowance.
• Vacation and sick time.
• Company-paid holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED