Client Services Representative - 3rd Shift

Pieper Veterinary•Middletown, CT

3d•Onsite

About The Position

Pieper Veterinary is seeking kind, compassionate, and detail-oriented Client Service Representatives for its Specialty, Emergency, and Primary Care Hospital in Middletown, Connecticut. The role supports a positive experience for clients and patients by providing customer service, assisting with hospital operations, and helping connect pets with care. Representatives work with veterinarians, technicians, assistants, and other hospital staff in a fast-paced, high-volume environment. The hospital is a VECCS Level 1 Certified Hospital with teams across Emergency & Critical Care, Neurology, Internal Medicine, Radiology, Oncology, Surgery, and Exotics, as well as Emergency and Primary Care. The organization describes a collaborative, inclusive workplace with opportunities for continuing education, mentoring, and career advancement. The schedule is four 10-hour shifts per week, Wednesday through Saturday, from 10:00 p.m. to 8:00 a.m. Holidays are required. Compensation is $18.75–$24.75 per hour based on experience, plus a shift differential.

Requirements

Must be 18 years or older.
Previous experience in a customer service role is preferred, preferably in a veterinary setting.
Familiarity with veterinary terminology or willingness to learn.
Excellent verbal and written communication skills.
Strong interpersonal skills and a warm, friendly, and empathetic approach to clients and their pets.
Ability to remain calm and composed under pressure, including during high-stress or emotional situations.
Ability to manage multiple tasks simultaneously in a fast-paced environment.
Ability to work collaboratively with veterinarians, technicians, and other staff.
Flexibility to assist with other duties as needed and work effectively in a team-oriented environment.
Reliable, punctual, and dependable, with a strong work ethic and commitment to exceptional service.
Willingness to continue learning and stay updated on best practices in client service and veterinary care.
Ability to handle patients on a leash or in a carrier.
Availability to work Wednesday through Saturday, 10:00 p.m. to 8:00 a.m., with required holidays.

Nice To Haves

Experience with EzyVet and Smartflow.

Responsibilities

Provide excellent customer service and help create a positive experience for clients and patients.
Support hospital operations and help connect pets with the care they need.
Communicate effectively with clients, veterinarians, technicians, and other staff.
Collaborate with hospital team members to support smooth clinic operations.
Handle challenging client situations with tact, patience, and understanding.
Manage multiple tasks in a fast-paced, high-volume environment.
Assist with other duties as needed.