Client Services Representative - Weld Campus

NOCO HUMANE • Evans, CO

12d • $18 - $18 • Onsite

About The Position

The Client Services Representative provides professional, courteous service at the shelter’s front desk and represents NOCO Humane in its interactions with clients. The role requires learning and applying a wide range of policies and procedures, entering complete and accurate information into computer systems, and handling animals in the shelter’s care, including dogs, cats, and small mammals. The representative supports adoptions, intakes, returns to owners, and other client services, and may provide support and training to assigned volunteers.

The position is based at the Weld Campus shelter in Evans, Colorado. Schedules include at least one weekend day shift; shifts vary within the shelter’s stated operating hours and may change. Overtime is required for full-time employees. Work is primarily in an animal shelter and includes client service, computer and recordkeeping tasks, animal handling, cleaning, and other duties that support shelter operations. Full-time and part-time positions are available.

Requirements

• High school diploma or GED.
• At least one full year of customer service work experience in a fast-paced environment serving a variety of client needs.
• At least 18 years of age.
• Effective, professional verbal communication skills for in-person and telephone interactions.
• Excellent customer service skills, including the ability to handle a variety of client situations.
• Ability to prioritize duties and perform multiple tasks in a high-stress, fast-paced environment.
• Solid computer skills and ability to learn specialized software quickly.
• Ability to learn, retain, and communicate a wide variety of information; attention to detail.
• Emotional intelligence, work ethic, and integrity, including professional communication and collaboration with staff at all levels.
• Ability to work with animals in the shelter’s care, including animals that are alive or deceased; must become animal-handling certified.
• Ability to work with disinfectants and cleaning supplies and perform physical work such as scrubbing, mopping, lifting, walking, and bending.
• Ability to quickly learn and adhere to the organization’s Standards of Professional Conduct.
• Ability to meet attendance and punctuality expectations.
• Ability to work a flexible schedule, including evenings and weekends as required.
• For employees age 21 or older, a valid Colorado driver’s license and insurable driving record are required; personal vehicle insurance requirements must be maintained. Employees under 21 may not drive a vehicle on behalf of the organization due to insurance restrictions.
• Full-time employees are required to work overtime.

Nice To Haves

• Previous animal welfare work and animal-handling experience.
• Bilingual English/Spanish reading, writing, speaking, and understanding; this qualification includes a wage premium.
• Knowledge of animal breeds, behavior, and handling.
• Knowledge of Chameleon or associated shelter software.
• Knowledge of Microsoft Office applications, particularly Access and Excel.

Responsibilities

• Provide quality in-person and telephone client service.
• Educate clients about responsible animal guardianship, animal care, and local ordinances.
• Counsel adoption clients and explain animal evaluations, medical history, and required paperwork.
• Complete animal adoptions and returns to owners, ensuring payments, paperwork, and computer records are complete and accurate.
• Process stray and relinquished animals, enter computer data, administer vaccinations when certified, and complete necessary paperwork.
• Complete lost reports and assigned morning and closing checklists accurately.
• Conduct post-adoption follow-up calls with clients.
• Obtain animal-handling certification and consistently follow safe animal-handling and work procedures.
• Photograph animals.
• Obtain vaccination certification and administer animal vaccinations.
• Complete daily recordkeeping, scanning, and filing.
• Perform disease-control procedures and clean public areas daily and throughout the day.
• Communicate professionally with clients, staff, management, and volunteers and adhere to professional conduct standards.
• Maintain solid attendance and punctuality.
• Solicit donations from clients and assist with in-kind donations.
• Notify veterinary staff, behavior staff, or supervisors of animal health or behavior concerns.
• Perform liaison duties as needed and serve on assigned committees and task forces.
• Cross-train in other shelter departments and support other departments and staff.
• Transport shelter animals as needed.
• Perform other duties as assigned.

Benefits

• Full-time employees: medical and life insurance options.
• Full-time employees: dental, vision, and supplemental accident insurance options.
• Full-time employees: short-term and long-term disability insurance.
• Full-time employees: matching 403(b) plan.
• Full-time employees: paid time off accrual.
• Full-time employees: nine paid holidays.
• Part-time employees: paid time off.
• Part-time employees: matching 403(b) plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED