Client Services Rep
About The Position
The Client Services Rep (described in the posting as a Call Center Representative) interacts with clients by providing information, answering questions, troubleshooting issues, and resolving concerns. The role helps maintain positive client relationships and contributes to client satisfaction and retention. The schedule is Wednesday through Sunday, 2 p.m. to 11 p.m., with a starting pay rate of $16 per hour. Weekend and evening shift premiums are provided. Initial training is onsite, after which the role transitions to hybrid work. Candidates should be local to the greater Memphis area; the primary location is Memphis, Tennessee. TransConnect describes itself as a startup-style business supported by a well-established parent company. Its office is in Cordova, Tennessee, about 20 minutes east of downtown Memphis.
Requirements
- High school diploma.
- Telephone etiquette.
- Experience in at least one of the following: a customer service role, or a role in the transportation or financial industry.
Nice To Haves
- Call center experience.
- Microsoft Office experience.
- Some college or equivalent experience.
Responsibilities
- Answer inbound calls and emails, resolve client issues, answer questions, and explain product functionality in a timely and professional manner.
- Identify and escalate priority issues.
- Route calls to the appropriate resource when needed.
- Set up new accounts in the internal system.
- Assist customers in the client-facing portal.
- Collaborate with other employees to continuously improve processes and customer service.
- Present new ideas and perspectives.
Benefits
- Weekend and evening shift premiums.
- Competitive compensation plans with profit sharing and regular salary reviews.
- Choice of medical, dental, vision, life, short-term disability, and long-term disability coverage, with a short waiting period.
- Nine paid holidays and paid time off that increases with tenure.
- Employee Assistance Program, including mental health support and work-life services, at no cost to employees and eligible family members ages 6 and older.
- 401(k) plan with employer matching contributions.
- Tuition reimbursement for college and company-managed training classes.
- Leadership training.
- Gym reimbursement program.
- Wellness program.
- Monthly luncheons and a connected, friendly work environment.
- Paid maternity leave and other company-paid leave benefits.
- Quarterly profit sharing.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
