Client Services Rep

TransConnect Services • Memphis, TN

3d • Hybrid

About The Position

The Client Services Rep interacts with clients by providing information, answering questions, troubleshooting issues, and resolving concerns. The role focuses on delivering exceptional customer service and support to maintain positive client relationships and contribute to client satisfaction and retention. The position is based in the greater Memphis area. Initial training is conducted onsite, after which the role transitions to hybrid work. The schedule is Wednesday through Sunday, 2 p.m. to 11 p.m. Starting pay is $16 per hour, with additional premiums for weekend and evening shifts.

Requirements

• High school diploma.
• Telephone etiquette.
• Experience in at least one of the following: a customer service role, or a role in the transportation or financial industry.

Nice To Haves

• Call center experience.
• Microsoft Office experience.
• Some college or equivalent experience.

Responsibilities

• Answer inbound calls and emails, resolve client issues, answer questions, and explain product functionality in a timely and professional manner.
• Identify and escalate priority issues.
• Route calls to the appropriate resource when needed.
• Set up new accounts in the internal system.
• Assist customers in the client-facing portal.
• Collaborate with coworkers to continuously improve processes and customer service, including presenting new ideas and perspectives.

Benefits

• Competitive compensation plans, profit sharing, and regular salary reviews.
• Medical, dental, vision, life, short-term disability, and long-term disability coverage.
• Nine paid holidays and paid time off that increases with tenure.
• Employee Assistance Program providing mental health support and work-life services at no cost to employees and eligible family members.
• 401(k) plan with company-matched contributions.
• Tuition reimbursement for college and company-managed training classes.
• Leadership training.
• Gym reimbursement program.
• Wellness program.
• Monthly luncheons and a connected, friendly work environment.
• Paid maternity and other company-paid leave benefits.
• Quarterly profit sharing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED