Client Services Manager - Security

GardaWorld•Oklahoma City, OK

9d•Onsite

About The Position

GardaWorld is hiring a Security Client Services Manager to serve as the link between clients and the organization. The role is responsible for delivering a high-quality client experience, strengthening client relationships, and supporting account success through proactive communication, problem-solving, and operational insight. The manager should be able to interpret financial reports, build credibility, and demonstrate honesty, reliability, and professionalism. The position is based in Oklahoma City, Oklahoma, and includes daily in-person visits to client sites throughout the market. The stated schedule is Monday through Friday, 8:30 a.m. to 4:30 p.m.; flexibility is required because work outside those days and hours may be expected as needed. The salary is $70,000 per year, with a monthly auto allowance of $460.

Requirements

Authorized to work in the United States.
A college degree in business or a related field, or equivalent work experience.
A valid driver's license and a driving record that meets company vehicle and insurance eligibility standards.
At least 1 year of management experience.
Experience overseeing multiple sites.
Leadership experience.

Nice To Haves

Three years of management experience is preferred.

Responsibilities

Supervise day-to-day security services at facilities and ensure services meet high standards.
Develop and maintain effective relationships with clients and employees, serving as liaison among GardaWorld, clients, and assigned staff.
Meet regularly with clients to address problems, offer solutions, provide status updates, communicate needs, and ensure contract compliance and customer satisfaction.
Participate in recruiting, selecting, orienting, training, and continually developing staff assigned to accounts.
Visit and inspect supervisors and security officers at assigned accounts; review reports, provide training and guidance, evaluate proficiency, ensure compliance with contract specifications and GardaWorld policies, provide assistance, and initiate corrective action as needed.
Maintain knowledge of post specifications and orders, instructions, patrol areas and zones, emergency procedures, staffing requirements and priorities, client policies and procedures, and other information needed for effective business-unit operations.
Assist with developing and implementing staffing schedules, budgets, payroll, and other reports.
Ensure full compliance with federal, state, and local regulations in assigned accounts.
Ensure full compliance with contracts and collective bargaining agreements in assigned accounts.
Recommend approaches, policies, and procedures to continually improve departmental efficiency and services.
Ensure progressive discipline is followed for all corrective actions.
Perform other duties as assigned.