Client Manager - Security Services

Allied Universal • Las Vegas, NV

1d

About The Position

Allied Universal is hiring a Client Manager to build long-term client relationships and lead front-line employees delivering security services across a designated portfolio. The role supports small- to medium-sized clients across various vertical markets and focuses on employee engagement, operational performance, and high-quality client service. In keeping with the company’s iCARE Leadership approach, the Client Manager helps foster an exceptional employee experience and contribute to Allied Universal’s goal of being an employer of choice in the service industry.

The position is responsible for hiring, developing, and retaining front-line staff; overseeing client relationships, service delivery, operational metrics, and financial performance; and promoting a culture of safety. The stated salary is $62,099.96 per year.

Requirements

• Bachelor’s degree in criminal justice, business, or a related field and at least two years of professional-level experience managing hourly employees in a fast-paced service organization; or an associate degree in one of those fields and at least three years of such experience; or a high school diploma and at least five years of such experience.
• Current driver’s license if driving a company vehicle or personal vehicle while conducting business, such as client visits or networking events.
• At least two years of experience driving operational goals.
• Skill in managing a large, dispersed team while fostering teamwork, innovation, agility, client relations, and achievement of desired results.
• Ability to maintain a profitable book of business through cross-collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Proficiency with web-based applications and computer systems, including Microsoft Office.
• Knowledge of safety protocols and service deliverables.
• Ability to interpret financial data and use it to support decisions, with an understanding of budgeting and financial reporting principles.
• Ability to prioritize tasks, meet deadlines, and manage multiple projects efficiently.
• Excellent oral and written communication skills.

Nice To Haves

• Law enforcement, military, and/or contract or proprietary security services experience.
• Experience managing a dispersed workforce in a multi-location operation.
• Experience with Business Intelligence tools for metrics analysis, reporting, automation, and presentations.

Responsibilities

• Hire, develop, and retain front-line staff, including Security Officers, Field Supervisors, and Operations Managers, for small- to medium-sized clients in the designated portfolio.
• Use Allied Universal’s AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics.
• Improve operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and profitability.
• Oversee client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets.
• Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing corrective action plans.
• Develop protocols, training, and response strategies to improve operations and ensure client satisfaction.
• Deliver high-quality service while maintaining industry standards, company policies, and regulatory requirements.
• Establish a culture of safety by developing action plans to help prevent work-related injuries.
• Apply the company’s core values of agility, reliability, caring, teamwork, integrity, safety, and innovation in leadership.

Benefits

• Medical, dental, and vision insurance.
• Basic life, AD&D, and disability insurance.
• Company 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually.
• Five sick days and four personal days.
• Vacation accrued at a rate of 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED