Client Manager - Security Services

Allied Universal • Riverside, CA

2d

About The Position

Allied Universal is hiring a Client Manager to build long-term client relationships and lead front-line employees delivering security services across a designated portfolio of small to medium-sized clients. The role promotes employee engagement, drives operational performance, and delivers high-quality client service across various vertical markets. The Client Manager supports an exceptional employee experience in alignment with the company’s iCARE Leadership approach and core values.

The position involves hiring, developing, and retaining employees; monitoring financial and operational metrics using company technology and reporting tools; improving operational efficiency and profitability; maintaining client performance and account health; and addressing client security needs, risks, and crises. The Client Manager also establishes safety initiatives and ensures services meet industry standards, company policies, and regulatory requirements.

The listed salary range is $73,000 to $79,568 per year.

Requirements

• Meet one of the following education and experience combinations: a bachelor's degree in criminal justice, business, or a related field and at least two years of professional-level experience managing hourly employees in a fast-paced service organization; an associate's degree in one of those fields and at least three years of such experience; or a high school diploma and at least five years of such experience.
• Have a current driver's license if driving a company vehicle or personal vehicle for business purposes.
• Have at least two years of experience driving operational goals.
• Be skilled in managing a large, dispersed team and fostering teamwork, innovation, agility, client relations, and results.
• Be able to maintain a profitable book of business through cross-collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Be proficient with web-based applications and computer systems, including Microsoft Office.
• Have knowledge of safety protocols and service deliverables.
• Be able to interpret financial data and apply it to decision-making, with an understanding of budgeting and financial reporting.
• Be able to prioritize tasks, meet deadlines, and manage multiple projects efficiently.
• Have excellent oral and written communication skills.

Nice To Haves

• Law enforcement, military, contract security, or proprietary security services experience.
• Experience managing a dispersed workforce in a multi-location operation.
• Experience with Business Intelligence tools for metrics analysis, reporting, automation, and presentations.

Responsibilities

• Hire, develop, and retain front-line staff, including Security Officers, Field Supervisors, and Operations Managers.
• Use AI technology, online reporting tools, and the Business Intelligence Platform to monitor and analyze financial and operational metrics.
• Improve operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and profitability.
• Oversee client performance metrics, budget management, accounts receivable, accounts payable, and overall account health in alignment with EBITA targets.
• Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing corrective action plans.
• Develop protocols, training, and response strategies to improve operations and ensure client satisfaction.
• Deliver high-quality client service while maintaining industry standards, company policies, and regulatory requirements.
• Develop action plans to prevent work-related injuries and establish a culture of safety.
• Apply company core values—including agility, reliability, caring, teamwork, integrity, safety, and innovation—in leadership and operations.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company’s 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager