Client Manager - Security Services

Allied Universal • Riverside, CA

3d • $73,000 - $79,568

About The Position

Allied Universal is hiring a Client Manager to build long-term client relationships and lead front-line employees delivering security services across a designated portfolio. The role promotes employee engagement, drives operational metrics, and delivers high-quality service to clients across various vertical markets. In keeping with the company’s iCARE Leadership approach, the Client Manager helps foster an exceptional employee experience.

The position oversees staffing, client relationships, operational and financial performance, service quality, and workplace safety for small- to medium-sized clients. The Client Manager uses company technology and reporting tools to monitor performance, improve efficiency, support profitability, and address client needs and risks. The stated salary range is $73,000.00–$79,568.00 per year.

Requirements

• Meet one of the following education and experience combinations: a bachelor’s degree in criminal justice, business, or a related field and at least two years of professional-level experience managing hourly employees in a fast-paced service organization; an associate’s degree in one of those fields and at least three years of such experience; or a high school diploma and at least five years of such experience.
• Have at least two years of experience driving operational goals.
• Have a current driver’s license if driving a company vehicle or a personal vehicle for business, such as client visits or networking events.
• Be skilled in managing a large, dispersed team and fostering teamwork, innovation, agility, client relations, and desired results.
• Be able to maintain a profitable book of business through cross-collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Be proficient in web-based applications and computer systems, including Microsoft Office.
• Have knowledge of safety protocols and service deliverables.
• Be able to interpret financial data to support decision-making and understand financial principles, including budgeting and financial reporting.
• Be able to prioritize tasks, meet deadlines, and manage multiple projects efficiently.
• Have excellent oral and written communication skills.

Nice To Haves

• Law enforcement, military, contract security, or proprietary security services experience.
• Experience managing a dispersed workforce in a multi-location operation.
• Experience with Business Intelligence tools for metrics analysis, reporting, automation, and presentations.

Responsibilities

• Hire, develop, and retain front-line staff, including Security Officers, Field Supervisors, and Operations Managers, for small- to medium-sized clients in the designated portfolio.
• Use Allied Universal’s AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics.
• Improve operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and profitability.
• Oversee client performance metrics, budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets.
• Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing corrective action plans.
• Develop protocols, training, and response strategies that improve operations and client satisfaction.
• Deliver high-quality client service while maintaining industry standards, company policies, and regulatory requirements.
• Develop action plans to prevent work-related injuries and establish a culture of safety.
• Apply the company’s core values of agility, reliability, caring, teamwork, integrity, safety, and innovation in leadership.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company’s 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager