Client Services Manager - Security

GardaWorld•Oklahoma City, OK

7d•Onsite

About The Position

GardaWorld is hiring a Security Client Services Manager to serve as the liaison between the company, its clients, and assigned security staff. The manager oversees service quality and account operations, builds client relationships, resolves problems, and supports account success through communication, operational insight, and attention to financial and administrative information. The role requires daily in-person visits to client sites throughout the Oklahoma City market and flexibility to work outside the regular schedule as needed. The position is scheduled Monday through Friday, 8:30 a.m. to 4:30 p.m. Compensation is $70,000 per year, with a monthly auto allowance of $460. GardaWorld lists medical, dental, and vision insurance, a 401(k) with employer matching, paid time off, paid holidays, disability coverage, life insurance options, and career growth opportunities.

Requirements

Authorized to work in the United States.
A college degree in business or a related field, or equivalent work experience.
A valid driver's license and a driving record that meets company vehicle and insurance eligibility standards.
At least 1 year of management experience; 3 years preferred.
Experience overseeing multiple sites.
Leadership experience.

Nice To Haves

Three years of management experience is preferred.

Responsibilities

Supervise day-to-day security services at facilities and ensure service meets the highest standards.
Develop and maintain effective relationships with clients and employees, serving as liaison between GardaWorld, clients, and assigned staff.
Meet regularly with clients to address problems, offer solutions, provide status updates, communicate needs, ensure contract compliance, and support customer satisfaction.
Participate in recruitment, selection, orientation, training, and ongoing development of staff assigned to accounts.
Visit and inspect supervisors and security officers at assigned accounts, including reviewing reports, providing training and guidance, evaluating proficiency, ensuring compliance with contract specifications and GardaWorld policy, assisting when necessary, and initiating corrective action as required.
Maintain thorough knowledge of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements and priorities, client policies and procedures, and other information needed to operate the business unit effectively.
Assist in developing and implementing staffing schedules, budgets, payroll, and other reports.
Ensure compliance with federal, state, and local regulations in assigned accounts.
Ensure compliance with contracts and collective bargaining agreements in assigned accounts.
Recommend new approaches, policies, and procedures to continually improve departmental efficiency and services.
Ensure progressive discipline is followed for corrective actions.
Perform other duties as assigned.