Client Services Manager, Home Care

BAYADA Home Health Care • Tucson, AZ

7d • Onsite

About The Position

BAYADA is seeking a Client Services Manager to support clients and care teams in its Tucson Assistive Care office. The role coordinates dependable in-home services, builds relationships with clients and families, and supports caregivers. The manager works with office and clinical colleagues to keep services running smoothly and help clients remain safe and comfortable at home.

The position is based in Tucson, Arizona (West), in an office setting, with travel within the service area as needed. A bachelor’s degree or equivalent experience is requested. Healthcare, home care, staffing, recruiting, customer service, or related experience and supervisory experience are preferred. Candidates must be able to complete required background checks and pre-employment screening.

Requirements

• Bachelor’s degree or equivalent experience.
• Strong communication, organization, and relationship-building skills.
• Ability to manage competing priorities and respond calmly when schedules or needs change.
• Basic computer skills and willingness to learn new systems.
• Ability to work in an office setting and travel within the service area as needed.
• Ability to complete required background checks and pre-employment screening.

Nice To Haves

• Experience in healthcare, home care, staffing, recruiting, customer service, or a related field.
• Supervisory experience.

Responsibilities

• Coordinate client services and schedules, matching caregivers with client needs and availability.
• Respond to questions and service changes from clients, families, and caregivers with care and urgency.
• Build relationships with clients, referral partners, and community organizations.
• Support caregiver recruiting, onboarding, communication, recognition, and retention.
• Monitor service quality and follow up on concerns, escalating clinical or safety matters to the appropriate team member.
• Maintain accurate records and assist with payroll, billing, authorizations, and other office operations.
• Work with office and clinical colleagues to improve service reliability and the client experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager