Client Services Manager - Home Care

BAYADA Home Health Care•Williston, VT

1h•$50,000 - $52,000•Onsite

About The Position

Vermont Senior Living is seeking a Client Services Manager for its Williston, Vermont office. The role combines customer service, operational coordination, and relationship management to support high-quality home care and senior living services. The manager coordinates client services, supports care teams, and helps create positive experiences for clients, families, referral partners, and employees. The position also contributes to the growth and operational success of the Williston office.

Requirements

Strong customer service, communication, and interpersonal skills.
Excellent organizational, time-management, and problem-solving abilities.
Proficiency with computer systems and electronic medical records (EMR).
Ability to build positive relationships with clients, families, employees, and community partners.
Demonstrated success in achieving goals and taking on increasing responsibility.
Desire to grow and advance within a healthcare or senior services organization.

Nice To Haves

Bachelor’s degree preferred.
Prior home care, healthcare, senior living, or medical office experience preferred.
Knowledge of Medicare and OASIS is a plus, if applicable to the services provided.
Previous leadership or supervisory experience is a plus.

Responsibilities

Provide outstanding customer service to clients, families, and community partners.
Oversee client service needs and address scheduling and operational challenges in a timely and effective manner.
Manage an assigned caseload and identify opportunities to expand services and strengthen client relationships.
Develop partnerships with clients, families, referral sources, healthcare providers, and community organizations throughout Vermont.
Collaborate with clinical leadership and office team members to coordinate services and support client satisfaction.
Track admissions, referrals, caseload performance, and other key operational indicators.
Work with clinical leadership to provide guidance, communication, and support to caregivers and field staff.
Contribute to the Williston office’s growth through operational performance, service excellence, and relationship development.

Benefits

Annual performance bonus opportunity of up to $8,000.
Medical, dental, and vision insurance.
Paid holidays, vacation, and sick leave.
Employer-paid life insurance.
401(k) with company match.
Employee Assistance Program.
Weekly pay through direct deposit.
Opportunities for professional advancement, leadership development, and long-term career growth.
Consistent Monday–Friday schedule.
Supportive team environment.