Client Manager Home Care

AccentCare, Inc. • Wichita Falls, TX

4d • Onsite

About The Position

The Client Manager / Personal Care Services position is an office-based, full-time role in Wichita Falls, covering Wichita Falls and surrounding areas. The position pays $45,000–$48,000 annually, with offers based on years of experience, and follows a Monday–Friday, 8:00 a.m.–5:00 p.m. schedule.

The Client Manager receives and conducts client intakes, assessments, and periodic visits to clients’ locations. The role manages Caregivers and client services, coordinates the initiation and scheduling of home care, maintains client and authorization information in the VividCare system, and works with the sales team to cultivate referral relationships.

Requirements

• High school diploma or GED.
• At least 60 hours of college coursework.
• At least 2 years of supervisory experience in a healthcare facility, agency, or community-based setting; alternatively, 1 year of leadership experience plus 30 hours of college credit.
• Strong communication, organizational, and problem-solving skills.
• Valid driver’s license, reliable transportation, and auto insurance.

Nice To Haves

• Home care, caregiving, or staffing experience preferred.
• Bilingual skills are a plus, but are not required.

Responsibilities

• Receive and conduct client intakes and assessments, and make periodic visits to clients’ locations.
• Manage Caregivers, including interviewing, hiring, orienting, training, conducting performance evaluations, and coaching.
• Supervise client services to ensure client needs are met and plans of care are followed according to company standards.
• Maintain client information in the VividCare system, including entering client information and tracking insurance and contract authorizations.
• Coordinate home care service requests and initiation of care; gather case information, check Caregiver availability, and schedule initial Caregivers based on case requirements and availability.
• Cultivate relationships with current referral sources in partnership with the sales team.

Benefits

• Medical, dental, and vision coverage.
• Paid time off and paid holidays.
• Professional development opportunities.
• Company-matching 401(k).
• Flexible spending and health savings accounts.
• Wellness offerings, including an employee assistance program, pet insurance, and access to the Calm meditation, sleep, and relaxation app.
• Programs to celebrate employee achievements, milestones, and fellow employees.
• Company store credit for the first AccentCare-branded scrubs for patient-facing employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED