Sr Client Services Executive

World Wide Technology Healthcare Solutions•Maryland Heights, MO

4d•$140,000 - $170,000•Onsite

About The Position

As a Client Services Executive, you will lead WWT Services sales efforts with regional Fortune 500/Enterprise level customers across all verticals. Armed with the expertise of our sales engineering team and domain experts, you'll identify, build, and nurture relationships with our customer leaders, serving as a trusted advisor to identify gaps within the customers technical environment and deliver impactful solutions in areas such as Infrastructure Modernization, Multicloud Architecture, Security Transformation, Digital Experiences, and AI. With our Advanced Technology Center and Platform at your fingertips for briefings, training, workshops, demos and POC's you'll be delivering best in class results for your customers. The Services Consultant will grow WWT's Services business by leading the services sales process for assigned accounts and regions, including development of our services business, scoping new work with clients, preparing budgets and pricing, creating and delivering proposals and statements of work, actively driving closure of opportunities with our account teams, and coordinating smooth transitions of awarded engagements from the sales phase to the service delivery phase. WWT's Services business consists of (but are not limited to) the following services offerings: Advisory, Lab, Supply Chain, Deployment, Strategic Staffing, Lifecycle and AppDev services. Technology areas where services are offered include: Collaboration, Data & AI, Hybrid Cloud, Network, Storage, Compute, Security, Infrastructure Modernization & Automation.

Requirements

Candidate must live in or near St. Louis, MO and have Healthcare experience
10 years of related experience defining, selling, and delivering large scale services engagements
Ability to negotiate mutually agreeable outcomes in complex project/program scenarios with clients, partners, and WWT stakeholders
Competency in analytical problem solving, customer/partner relationships, network products and technology expertise, project management, and strategic insight
Strong written and verbal communication skills

Responsibilities

Actively participate in customer-facing project/program kickoffs managed by PMs to explain and clarify the agreed upon objective, scope, and deliverables for the engagement.
Understand structure of service delivery organizations and incorporate lessons learned into future engagements.
Identify and develop additional services opportunities in the assigned accounts.
Conduct difficult, customer-facing discussions to address significant scope changes.
Identify staffing opportunities and engage WWT Strategic Sourcing team members to pursue such opportunities.
Actively participate in project/program closeout process to confirm client satisfaction with the completed engagement, to gather lessons learned and areas for improvement for future engagements, and to identify additional opportunities.
Increase Services profitability and revenue in assigned accounts and regions.
Develop Services business in assigned accounts and regions with some support from other team members.
Serve as the single point of contact for sales of Services for assigned accounts and regions.
Establish and maintain contact with assigned clients. Develop relationships with key clients specific to Services engagement and within the overall account strategy set by the WWT Account Manager and Client Executive.
Create and develop new services opportunities in assigned accounts and regions.
Sales Services Oversite of all programs/projects.
Monitor and report on the services health and finances for the region.
Opportunity tracking and forecasting.
Forecasting future resource requirements.
Work with OEM services teams to increase their awareness of the WWT's services portfolio offerings within the assigned geography(s).
Conduct detailed requirements gathering and scoping sessions with clients and WWT stakeholders.
Negotiate with WWT suppliers including OEMs and service delivery partners and subcontractors on scope, pricing, delivery methodology and approach.
Create work break down structures, preliminary resourcing plans, cost estimates, and pricing for services engagements.
Develop and present preliminary proposals as part of the scoping and services sales process.
Work with any WWT internal departments as needed to create services engagements that are set up for success.
Develop and present statements of work that are accurate, detailed, and contractually protect WWT from "scope creep" and cost overruns.
Upon award of an engagement, work with SRC, PS, Finance, and other teams if applicable to ensure that the engagement is set up accurately. Work with PS team to ensure that the engagement is transitioned smoothly from the sales phase and into the service delivery phase.