Client Services Executive - Healthcare

World Wide Technology Healthcare Solutions•Boston, MA

4d•$150,000 - $200,000•Hybrid

About The Position

The Client Services Executive will grow WWT's Services business by leading the services sales process for assigned accounts in the East region, including development of our services business, scoping new work with clients, preparing budgets and pricing, creating and delivering proposals and statements of work, actively driving closure of opportunities with our account teams, and coordinating smooth transitions of awarded engagements from the sales phase to the service delivery phase. WWT's services business consists of (but is not limited to) the following services offerings: Advisory, Lab, Supply Chain, Deployment, Strategic Resourcing, Lifecycle and AppDev services. Technology areas where services are offered include: Collaboration, Data & AI, Hybrid Cloud, Network, Storage, Compute, Security, Infrastructure Modernization & Automation.

Requirements

Candidates must already be living in the Northeast and willing to travel throughout the NYC and Boston Metro regions for customer engagement.
Bachelor's or Master's degree or equivalent experience
Minimum 5 years of experience selling complex Consulting Services engagements focused on Business Consulting, Cloud, Security, and Infrastructure Services.
10 years of related experience defining, selling, and delivering large scale services engagements for Healthcare clients.
Ability to negotiate mutually agreeable outcomes in complex project/program scenarios with clients, partners, and WWT stakeholders
Competency in analytical problem solving, customer/partner relationships, network products and technology expertise, project management, and strategic insight
Strong written and verbal communication skills

Responsibilities

Increase services profitability and revenue in assigned accounts and regions.
Develop services business in assigned Healthcare accounts with some support from other team members.
Develop relationships with key Healthcare clients specific to services engagement and within the overall account strategy set by the WWT account team and leaders.
Create and develop new services opportunities in assigned accounts and regions.
Work with OEM services teams to increase their awareness of the WWT's services portfolio offerings within the assigned geography.
Conduct detailed requirements gathering and scoping sessions with Healthcare clients and WWT stakeholders.
Negotiate with WWT suppliers including OEMs and service delivery partners and subcontractors on scope, pricing, delivery methodology and approach.
Create work breakdown structures, preliminary resourcing plans, cost estimates, and pricing for services engagements.
Work with any WWT internal departments as needed to create services engagements that are set up for success.
Develop and present statements of work that are accurate, detailed, and contractually protect WWT from "scope creep" and cost overruns.
Conduct difficult, customer-facing discussions to address significant scope changes.
Identify staffing opportunities and engage WWT Strategic Resourcing team members to pursue such opportunities.
Actively participate in project/program closeout process to confirm client satisfaction with the completed engagement, to gather lessons learned and areas for improvement for future engagements, and to identify additional opportunities.