Client Service Team Leader - Alternatives

Brown Brothers Harriman•Boston, MA

6d•$85,000 - $130,000

About The Position

The Client Service Team Leader – Alternatives directs client servicing team resources to achieve overall client satisfaction and serves as an escalation point for complex issues. The role oversees fund accounting, administration, custody disciplines, and applicable product offerings for assigned client relationships. It manages day-to-day client relationships and oversees core product functions as needed to support high client satisfaction. The team leader manages client service supervisors and deputizes for the Client Service Manager in their absence. The role coordinates with BBH operational teams and clients to resolve complex and judgmental accounting issues, using sound judgment to address technical matters and determine appropriate escalation. It plans team resources to meet deadlines, monitors deliverables such as net asset value calculations and regulatory reporting, and resolves or escalates delays and issues. The team leader manages a small team of 5–10, reviews work, tracks deliverables, and handles planning, coaching, goal setting, and performance evaluation. The position involves regular contact with clients, including day-to-day communications, escalation handling, and meetings, as well as serving as the contact for client auditors. It also works with internal management, other service lines, and risk and compliance functions. The role requires deep subject matter expertise in at least one core service-delivery function—fund accounting or custody—and in-depth working knowledge of the other and related offerings. Fund accounting knowledge includes partnership accounting, alternative fund structures, consolidations, applicable accounting standards, consolidated IFRS financial statements, and investor reporting standards. Custody knowledge includes the regulatory framework governing depositary and custody duties, including local regulations and AIFMD.

Requirements

Deep subject matter expertise in at least one core service-delivery function: fund accounting or custody.
In-depth working knowledge of the other core function and relevant service offerings, such as transfer agency, domiciliation and corporate secretarial services, and expense management.
For fund accounting expertise: knowledge and practical experience with general ledger systems, including partnership accounting.
Knowledge of alternative fund structures, such as real estate, private equity, and debt funds.
Knowledge of consolidations, group structures, and consolidation systems.
Relevant IFRS and local GAAP knowledge.
Experience preparing consolidated IFRS financial statements.
Knowledge of alternative-fund investor reporting standards, such as INREV and ILPA.
For custody expertise: knowledge of the regulatory framework governing depositary and custody duties, including local regulations and AIFMD.
Ability to apply judgment to complex accounting issues and determine appropriate escalation.
Experience or ability to manage, coach, set goals for, and evaluate a small team.

Responsibilities

Direct client servicing team resources to achieve client satisfaction and act as an escalation point for complex issues.
Oversee fund accounting, administration, custody disciplines, and relevant product offerings for assigned client relationships.
Manage day-to-day client relationships and oversee core product functions as required.
Manage client service supervisors and deputize for the Client Service Manager in their absence.
Work with BBH operational teams and clients to resolve complex and judgmental accounting issues, applying judgment to determine appropriate escalations.
Plan team resources to meet deadlines, monitor deliverables, and resolve or escalate delays and issues.
Manage team members, including client service supervisors, senior representatives, and representatives; review work and follow up on deliverables and deadlines.
Plan, coach, set goals for, and evaluate team members.
Interpret, review, and revise guidelines and policies to enhance team effectiveness.
Filter and escalate client requests and serve as an escalation point for client service issues and deliverables.
Work with Client Service Managers to stay informed about client goals and identify opportunities to expand client relationships.
Establish appropriate contacts within client organizations and internal departments, and build credibility and trust with clients.
Lead and assist in coordinating new business and product implementations and conversions.
Maintain subject matter expertise in fund accounting or custody and working knowledge of other relevant service offerings.
Maintain regular contact with clients and serve as a point of contact for client auditors.
Interact with departmental management, other service-line teams, and internal risk and compliance functions as necessary.