Team Leader Client Service (Payroll)

ADP•Augusta, GA

4d•Hybrid

About The Position

ADP is hiring a Team Leader Client Service (Payroll) to lead and motivate a team, align performance and daily activities with organizational goals, and foster a positive, collaborative, and accountable environment. The role focuses on setting direction and performance expectations, enhancing productivity, and improving client satisfaction through performance monitoring and proactive problem resolution. The Team Leader provides guidance to team members, supports escalated and urgent case work, conducts evaluations, and gives constructive feedback. The role also promotes open communication, removes obstacles to collaboration, and supports associates’ professional development through coaching, training, mentorship, and growth opportunities. The Team Leader reports performance metrics and progress to leadership. The role includes ownership of complex or atypical matters and collaboration with third parties and teams in Payroll, HR, and Benefits to resolve issues promptly, maintain compliance, adapt to process changes, and leverage new technology. Success requires strong leadership, communication, decision-making, prioritization, conflict resolution, adaptability, and emotional intelligence.

Requirements

Bachelor's degree or equivalent in education and experience.
At least 3 years of experience.
At least 1 year of people leadership experience.
Strong leadership, communication, and decision-making skills.
Ability to manage multiple priorities, motivate others, and resolve conflicts constructively.
Ability to communicate effectively, verbally and in writing, with internal and external contacts at all levels.
Excellent collaboration, organizational, time-management, customer-service, and problem-solving skills.
Ability to work accurately and meet deadlines amid frequent interruptions.
Ability to work effectively in a team environment focused on results, as well as independently.
Ability to maintain cooperative working relationships with all levels of management.
Ability to assess team members’ performance and provide motivational support.
Strong client relationship-building skills.
Ability to recognize basic procedural issues and escalate them to the appropriate level.
Learning agility and critical thinking skills, with the ability to apply basic concepts in new situations.
Proficiency with current web technologies and working knowledge of various operating systems.
Proficiency using Microsoft Office.
In-depth knowledge of pertinent ADP HR, Payroll, and Benefits policies and procedures.

Nice To Haves

CPP or FPC certification highly preferred.
For internal ADP talent, BRG leadership experience highly preferred.

Responsibilities

Provide direction and guidance to team members, aligning daily work with department and organizational objectives.
Inspire, coach, and mentor associates to align team performance with strategic goals.
Monitor associate and team performance, conduct evaluations, provide feedback, and address performance issues proactively.
Support team members with escalated and urgent case work.
Take ownership of complex or atypical matters and work with third parties and Payroll, HR, and Benefits team members to resolve issues in a timely manner.
Maintain compliance, adapt to process changes, and leverage new technology when resolving escalations.
Facilitate open communication, address obstacles, and implement solutions that foster collaboration and focus.
Support associate professional growth through coaching, training, mentorship, and career advancement opportunities.
Collaborate across teams, departments, and leadership to ensure alignment and impact.
Lead by example in promoting positivity, adaptability, and transformational change.
Report performance metrics and progress to leadership.