Team Leader Client Service (Payroll)

ADP•Augusta, GA

4d•Hybrid

About The Position

ADP is hiring a Team Leader Client Service (Payroll) to lead and motivate a team, aligning team performance and daily activities with organizational goals. The role fosters a positive, collaborative environment where associates are supported and accountable for delivering exceptional service. The Team Leader implements strategies to drive productivity, monitors performance metrics, proactively resolves challenges, and contributes to team effectiveness and client satisfaction. The Team Leader guides and directs team members, assists with escalated and urgent case work, conducts performance evaluations, and provides constructive feedback. The role facilitates communication, addresses obstacles, and implements solutions that support collaboration. It also supports associates’ professional growth through coaching, training, and advancement opportunities, and reports performance metrics and progress to leadership. The position takes ownership of complex or atypical matters and works with third parties and colleagues in Payroll, HR, and Benefits to resolve issues in a timely manner, maintain compliance, adapt to process changes, and leverage new technology. Success calls for strong leadership, communication, and decision-making, as well as the ability to manage priorities, motivate others, resolve conflicts constructively, and foster collaboration and accountability.

Requirements

Bachelor's degree or equivalent in education and experience.
At least 3 years of experience.
At least 1 year of people leadership experience.
Strong leadership, communication, and decision-making skills.
Ability to manage multiple priorities, inspire and motivate others, and resolve conflicts constructively.
Adaptability, emotional intelligence, and commitment to team development.

Nice To Haves

CPP or FPC certification is highly preferred.
For internal ADP talent, BRG leadership experience is highly preferred.
Ability to communicate effectively verbally and in writing with all levels of internal and external contacts.
Excellent collaboration, organizational, time management, customer service, and problem-solving skills; ability to work accurately and meet deadlines with frequent interruptions.
Ability to thrive in a results-focused team environment.
Ability to maintain cooperative working relationships with all levels of management.
Ability to assess team members’ performance and provide motivational support.
Ability to work independently and as part of a team.
Strong client relationship-building skills.
Ability to recognize basic procedural issues and escalate them to the appropriate level.
Learning agility and critical-thinking skills, with the ability to apply basic concepts in new situations.
Proficiency in the latest web technologies and working knowledge of various operating systems.
Proficiency using Microsoft Office.
Proficiency and in-depth knowledge of pertinent ADP HR, Payroll, and Benefits policies and procedures.

Responsibilities

Provide guidance and direction to team members, ensuring alignment with department and organizational objectives.
Assist team members with escalated and urgent case work.
Coach and mentor associates to align team performance with strategic goals.
Monitor associate performance, conduct evaluations, provide feedback, and address issues proactively.
Work across teams, departments, and leadership to ensure alignment and impact.
Support associate development through mentorship and career-growth opportunities.
Lead by example in promoting positivity, adaptability, and transformational change.
Take ownership of complex or atypical matters and work with third parties and Payroll, HR, and Benefits colleagues to resolve issues timely.
Maintain compliance, adapt to process changes, and leverage new technology.
Report performance metrics and progress to leadership.
Facilitate open communication, address obstacles, and implement solutions that foster collaboration.