Client Service Team Leader - Alternatives

Brown Brothers Harriman & Co•Boston, MA

About The Position

The Client Service Team Leader – Alternatives directs client servicing team resources to achieve overall client satisfaction and serves as an escalation point for complex issues. The role oversees fund accounting, administration, custody disciplines, and applicable product offerings for assigned client relationships. It manages day-to-day client relationship activities and oversees core product functions as needed to support high client satisfaction. The Team Leader manages client service supervisors and deputizes for the Client Service Manager when that manager is absent. The role works with BBH operational teams and clients to resolve complex, judgmental accounting issues, applying sound judgment to technical matters and determining appropriate escalation. It oversees operations performed by other office locations and ensures timely, accurate completion of deliverables, including net asset value calculations and regulatory reporting. The Team Leader plans team resources, monitors deliverables and deadlines, and resolves or escalates delays and issues. The position supervises a team of 5–10 people, reviews their work, tracks deliverables, and is responsible for planning, coaching, goal setting, and evaluations. It involves frequent internal coordination with management, other service lines, and risk and compliance functions, as well as regular client contact, meetings, and serving as a contact for client auditors. The role requires deep subject matter expertise in at least one core service-delivery function, such as fund accounting or custody, and in-depth working knowledge of the other and of relevant service offerings. Fund accounting knowledge includes partnership accounting and general ledger systems, alternative fund structures, consolidations, relevant IFRS and local GAAP, consolidated IFRS financial statements, and investor reporting standards such as INREV and ILPA. Custody knowledge includes the regulatory framework for depositary and custody duties, including local regulations and AIFMD.

Requirements

Deep subject matter expertise in one core service-delivery function, such as fund accounting or custody.
In-depth working knowledge of the other core function and relevant service offerings, including transfer agency, domiciliation and corporate secretarial services, and expense management.
For fund accounting: knowledge and practical experience with general ledger systems, including partnership accounting.
For fund accounting: knowledge of alternative fund structures, such as real estate, private equity, and debt funds.
For fund accounting: knowledge of consolidations, group structures, and consolidation systems.
For fund accounting: relevant IFRS and local GAAP knowledge, and experience preparing consolidated IFRS financial statements.
For fund accounting: knowledge of alternative-fund investor reporting standards, such as INREV and ILPA.
For custody: knowledge of the regulatory framework for depositary and custody duties, including local regulations and AIFMD.
Ability to resolve technical and judgmental issues and determine the appropriate degree of escalation.
Ability to manage resources, deliverables, deadlines, and team performance.

Responsibilities

Direct client servicing team resources to support overall client satisfaction and oversee service delivery for assigned client relationships.
Serve as an escalation point for complex client issues, requests, accounting matters, and deliverables.
Work with BBH operational teams and clients to resolve complex and judgmental accounting issues, determining appropriate escalation as needed.
Oversee fund accounting, administration, custody, and applicable product functions, including operations carried out by other office locations.
Plan team resources, monitor deliverables and deadlines, and resolve or escalate delays and issues to ensure timely, accurate completion.
Manage and supervise a team of 5–10, review their work, and follow up on deliverables and deadlines.
Plan, coach, set goals for, and evaluate team members.
Maintain regular contact with the Client Service Manager, departmental management, other service-line teams, and internal risk and compliance functions.
Maintain regular client contact through calls, emails, meetings, and ad hoc escalations, and serve as a point of contact for client auditors.
Interpret, review, and revise guidelines and policies to enhance team effectiveness.
Work with Client Service Managers to stay informed about client goals and identify opportunities to expand client relationships.
Establish appropriate contacts within client organizations and internal departments, build credibility, and foster client trust.
Lead and assist with coordination of new business and product implementations and conversions.
Maintain subject matter expertise in a core service-delivery function and working knowledge of other relevant service offerings.