Team Leader of Client Service

CSC•Springfield, MO

7d•$50,000 - $70,000•Onsite

About The Position

CSC’s UCC Fulfillment team is seeking a Team Leader to oversee fulfillment specialists who provide accurate, timely, and high-quality UCC, lien, and other transactional fulfillment services. The role oversees daily operations, productivity and quality results, and service for internal and external clients. The Team Leader supervises, coaches, and develops team members, balancing production demands, quality expectations, and employee development while fostering accountability, collaboration, and a client-focused culture. The position is onsite in Springfield, Illinois, Monday through Friday, 8:00 a.m. to 5:00 p.m. The estimated salary range is $50,000–$70,000. CSC describes its benefits package as competitive and comprehensive and mentions annual leave, tuition reimbursement, referral bonuses, annual success-sharing bonuses, and performance-based incentives. Eligibility for bonuses or commission plans depends on role and individual performance.

Requirements

At least 3 years of leadership experience in operations, fulfillment, production, or service delivery environments.
Experience leading teams in a high-volume, deadline-driven environment.
Demonstrated success coaching, mentoring, and developing employees.
Strong understanding of performance metrics, productivity management, and quality measurement.
Ability to balance operational priorities with employee engagement and development.
Proficiency with Microsoft Office applications, particularly Excel.
Excellent written, verbal, and interpersonal communication skills.
Strong organizational and time-management skills.
Analytical mindset and ability to identify trends and solve operational challenges.
Demonstrated decision-making and prioritization skills.
Experience leading through change and driving process improvements.
High attention to detail and commitment to operational accuracy.

Nice To Haves

Experience in UCC, public records, corporate filings, legal services, financial services, or transaction processing environments.

Responsibilities

Create a positive, high-performing team environment with open communication and shared accountability.
Establish key performance indicators and operational goals focused on productivity, quality, and turnaround times.
Prioritize and distribute workload to meet service-level commitments.
Oversee daily fulfillment operations and workflow management.
Monitor team performance and conduct coaching sessions and performance reviews.
Identify process improvement opportunities and implement operational efficiencies.
Manage escalations, resolve complex fulfillment issues, and partner with stakeholders to achieve successful outcomes.
Ensure adherence to quality standards, compliance requirements, and operational procedures.
Develop, train, and mentor team members.
Analyze performance metrics and use data to guide decisions and continuous improvement.
Partner with cross-functional teams to improve client experience and operational effectiveness.
Recognize and reward employee contributions and accomplishments.
Foster accountability, teamwork, and a client-focused culture.
Support change-management initiatives and help teams adapt to evolving business priorities.
Lead team meetings, development discussions, and engagement activities.