Client Service Supervisor (Weekend)

. Crane Worldwide Logistics .•Lockbourne, OH

1d•Onsite

About The Position

This position supervises a team of client service specialists, directing workflow and monitoring workload to ensure client inquiries are addressed promptly. The role involves training new client service staff, creating and distributing documented resolutions for common client service issues, and providing direct support to assigned accounts and escalated issues. The company, Crane, is described as a leader in logistics and a Great Place to Work, offering excellent benefits.

Requirements

High school diploma or GED required
Minimum seven years industry experience required
Minimum five years supervisory experience required
Client Service skills
Quality Focus
Problem Solving
Freight Forwarding Knowledge
Documentation skills
Listening
Resolving Conflict
Ability to Multi-task

Responsibilities

Supervises the work of a team of client service specialists
Directs workflow and monitors workload to ensure client inquiries are addressed promptly
Trains new client service staff in support policies and procedures
Creates and distributes documented resolutions for common client service issues
Provides direct support to assigned accounts and escalated issues
Other duties as assigned

Benefits

Quarterly Incentive Plan
136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
Excellent Medical, Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Referral Bonuses
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

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