Veterinary Client Service Supervisor

Stafford Brooks Consulting • Henrico, VA

1d • Onsite

About The Position

Partner Veterinary is looking for a Client Service Supervisor to join our Richmond, VA team! Partner Veterinary Emergency & Specialty Center (PVESC) is a women founded and lead business. Be a part of reimagining and transforming the veterinary profession by joining our team at our Emergency and Specialty hospital in Richmond, VA! Looking to grow your veterinary career? Partner Veterinary has you covered! We provide our team members with the tools, resources, training, and administrative support to promote an engaging work culture. To set you up for success from day 1, We gift you a wellness week of PTO after your first 90 days in your new position! This includes 30-40 hours of extra PTO dependent upon your schedule. Partner Veterinary recognizes the demand on veterinary professionals, and this wellness week allows you to rest and relax with a week off after your initial 90 days. What does your day look like at Partner? The PVESC Client Service Supervisor is a people-focused, passionate, and highly dependable team member that plays a vital role in daily team communication workflows and client care support. As a Client Service Supervisor, you will enable conversation, communication and coordination between the hospital team and pet families. These skills facilitate patient intake, status updates, and discharge appointments. Within these workflows you will support and collaborate with the CSC and medical team members to provide exceptional service to our patients, clients and referral partners.

Requirements

• Ability to quickly process, analyze, and react to unplanned and emergent medical situations without delay, so as to ensure the safety of team members and patients

Responsibilities

• Directly supervise Client Service Coordinators and oversee day to day operations
• First point of contact on support, questions and performance from the Client Service team
• Coordinate and oversee all CSC procedures and training in conjunction and guidance from the with Hospital Steward
• Collaborate with CSC team members to identify and document areas needing attention and process improvement
• Respond to client concerns if not resolved through prior channels

Benefits

• Wellness week of PTO after your first 90 days
• 3 weeks paid vacation, prorated your first year
• Annual uniform allowance
• Leadership CE allowance
• Contribution to health insurance
• 401K
• Vision Coverage
• Dental Coverage
• Short Term Disability Coverage
• Company Paid Life Insurance & Long-Term Disability
• Bring your pet to work during your shift
• Role-specific training
• Clear and transparent career development paths

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed