Veterinary Client Service Representative
About The Position
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. Duties include but are not limited to: Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms Scheduling and confirming appointments Placing outbound calls for follow-ups and client communications Presenting and explaining fees, including processing payments Recommending, selecting, and obtaining products and services, including prescriptions Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). Hospital maintenance and ensuring that facility is neat and clean at all times—both inside and outside Managing medical records, charts, reports and correspondence. Schedule: Looking for Days? Nights? Weekends? Our emergency and critical care service is open 24/7 - If interested, apply and let's talk scheduling! Compensation: We offer a minimum pay rate of $15/hr along with a comprehensive benefits package for full time employment. Why VCA We are passionate about supporting our teams and are committed to your continuing education and personal career development. At VCA Animal Hospitals, we are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, happiness, and the clients and patients you serve. Some of the benefits we offer: Access to the people and resources of a large veterinary community Growth & leadership opportunities Career development programs and continuing education Tuition support and scholarships for Veterinary Technology and other programs Medical, dental & vision insurance Generous hospital discounts and product discounts Employer-paid life, long- and short-term disability insurance Paid vacation, sick time, holiday pay Paid parental leave 401(k) Free mental health resources and wellness subscriptions (Headspace) Opportunities to give back through strong Shelter partnerships and VCA Charities Interested in this opportunity? Apply! We look forward to hearing from you. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.
Responsibilities
- Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and client communications
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
- Hospital maintenance and ensuring that facility is neat and clean at all times—both inside and outside
- Managing medical records, charts, reports and correspondence
Benefits
- Access to the people and resources of a large veterinary community
- Growth & leadership opportunities
- Career development programs and continuing education
- Tuition support and scholarships for Veterinary Technology and other programs
- Medical, dental & vision insurance
- Generous hospital discounts and product discounts
- Employer-paid life, long- and short-term disability insurance
- Paid vacation, sick time, holiday pay
- Paid parental leave
- 401(k)
- Free mental health resources and wellness subscriptions (Headspace)
- Opportunities to give back through strong Shelter partnerships and VCA Charities
- competitive compensation
- paid vacation/sick days
- generous employee pet discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
