Veterinary Client Service Representative
About The Position
VCA Boulder Terrace Animal Hospital is growing and seeking a full-time Client Service Representative! Why We Need You: At VCA Boulder Terrace Animal Hospital, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. • Scheduling and confirming appointments. • Placing outbound calls for follow-ups and reaching out to prospective clients. • Presenting and explaining fees, including processing payments. • Recommending, selecting, and obtaining products and services, including prescriptions. • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e. heartworm prevention, housebreaking, and flea & tick control). • Managing medical records, charts, reports and correspondence. • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Requirements
- 1+ years experience in a customer service or veterinary setting preferred.
- Strong communication and interpersonal skills.
- Proficiency with computer systems and scheduling software.
- Passion for animals and a commitment to client education.
Responsibilities
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e. heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Benefits
- Access to the people and financial resources of a large veterinary community
- Leadership opportunities
- Career development programs
- Free mental wellness subscriptions
- Referral bonuses
- Competitive wage
- Medical, dental & vision insurance
- Life, long and short term disability insurance included
- Paid parental leave
- Paid vacation and sick time
- 401(k) with corporate match
- generous employee pet discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
