Veterinary Client Service Supervisor

Richmond - PARTNER VETERINARY EMERGENCY AND SPECIALTY CENTER • Richmond, VA

just now • Onsite

About The Position

Partner Veterinary is seeking a Client Service Supervisor to join their Richmond, VA team. Partner Veterinary Emergency & Specialty Center (PVESC) is a women-founded and led business focused on reimagining and transforming the veterinary profession. The company provides team members with tools, resources, training, and administrative support to foster an engaging work culture, including a wellness week of PTO after 90 days. The PVESC Client Service Supervisor is a people-focused, passionate, and highly dependable team member crucial for daily team communication workflows and client care support. This role enables conversation, communication, and coordination between the hospital team and pet families, facilitating patient intake, status updates, and discharge appointments. The supervisor supports and collaborates with Client Service Coordinators (CSC) and medical team members to deliver exceptional service to patients, clients, and referral partners. Partner Veterinary's mission is to provide the best workplace for veterinary talent to be the provider of choice for expert and compassionate emergency and specialty veterinary care in their communities. The 20,000 square foot building design encourages interdepartmental communication and collaboration, includes unique support roles, ample equipment for patient care, scribes, and onsite advanced diagnostics like MRI, CT, and Fluoroscopy.

Requirements

• Ability to quickly process, analyze, and react to unplanned and emergent medical situations without delay, so as to ensure the safety of team members and patients

Responsibilities

• Directly supervise Client Service Coordinators and oversee day to day operations
• Serve as the first point of contact for support, questions, and performance from the Client Service team
• Coordinate and oversee all CSC procedures and training in conjunction and guidance from the Hospital Steward
• Collaborate with CSC team members to identify and document areas needing attention and process improvement
• Respond to client concerns if not resolved through prior channels

Benefits

• Paid wellness week off after 90 days in your new role
• +3 weeks paid vacation, prorated your first year
• Annual uniform allowance
• Leadership CE allowance
• Contribution to health insurance
• 401K
• Vision Coverage
• Dental Coverage
• Short Term Disability Coverage
• Company Paid Life Insurance & Long-Term Disability
• Bring your pet to work during your shift
• Get role-specific training
• Clear and transparent career development paths

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed