Client Service Supervisor

SPS-North America•Sunnyvale, CA

5h•Onsite

About The Position

The Client Service Supervisor (CSS) provides leadership and functions as a working Supervisor by guiding and directing site activities. This position is to sit on-site with our client and oversee multiple sites or projects. The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. The CSS will act as the primary daily client contact in correlation with the Client Service Manager, while overseeing the staff onsite for all supervisory functions required. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Requirements

2+ years of related office experience
A positive and professional attitude with a willingness to go above and beyond for our customers
Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting, bending, etc.
To be able to work both independently and being able to perform with minimal direction
Previous management/ supervisor experiences overseeing 5-10 employees
Exceptional computer skills
Ability to multitask and complete priority tasks on-time
Strong integrity, and solid business ethics
Flexibility and adaptability to change

Nice To Haves

Preference in previous work in hospitality services such as hotels or concierge

Responsibilities

Lead and supervise daily lockbox processing activities to ensure operational efficiency
Supervise day-to-day operations to ensure compliance with agreed-upon service levels
Monitor metrics of staff including productivity and quality
Organize and assist in the control of project work as assigned
Ensure that all standards and procedures are followed
Communicate effectively with team members and management
Support staffing and schedule planning
Training and mentoring of staff ensuring all procedures and adhered to best practices being followed
Analyze and react to the results of monthly metrics
Take action to drive change and innovation that will transform our business
Participate in succession planning at the site
Lead by example