Client Service Supervisor

Gallagher•Gainesville, GA

12h

About The Position

At Gallagher, we help clients face risk with confidence, believing that protected businesses are free to grow, lead, and innovate. You will be supported by a digital ecosystem of client-centric consulting tools and advanced data analytics to provide a comprehensive overview of the risk landscape. This role is about building trust and improving clients' risk profiles within a culture grounded in teamwork, integrity, and a shared commitment to doing the right thing. Gallagher values curiosity, new ideas, and empowers employees to take ownership of their careers while making a meaningful impact. As a leader of the Small Business Client Service team, you will play a pivotal role in driving client satisfaction, improving retention, and fostering a culture of excellence. This is an opportunity to lead with integrity, inspire continuous improvement, and make a significant difference for both clients and your team.

Requirements

Develop professional relationships with your internal and external partners.
Utilize a resilient and adaptable mindset in the face of shifting priorities.
Eagerness to collaborate with all Gallagher teams and employees.
Apply leadership skills to directly address performance and deliver tough messages.
As an active and productive self-led executive, apply your decision-making skills to prioritize requests, follow through with commitments, facilitate change, and consult on difficult decisions.
Provide timely, direct, and actionable feedback to your service team members.
Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience
Property and Casualty Insurance License
Proficiency in Microsoft Office

Responsibilities

Be responsible for a Small Business Client Service team that delivers high quality, efficient service.
Improve client retention, achieve operating/margin targets, and exceed client satisfaction.
Improve Gallagher’s value to our clients and prospects.
Cultivate a culture of performance and continuous improvement.
Demonstrate high level of integrity in all interactions with clients.
Share information, resources, and standard methodologies to advance the goals of your team.
Effectively change direction when you're working with client and service teams to focus on what really matters.
Mentor Client Service team through continuous learning, transparent feedback, and strong talent development.
Use Gallagher's technology to improve your productivity and quality.
Effectively project manage multiple competing priorities.

Benefits

Competitive and comprehensive compensation package
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program