Client Service Specialist

DNV•Houston, TX

5d•Hybrid

About The Position

DNV is seeking a Client Service Specialist to support clients in achieving their certification goals within the Business Assurance team. The role oversees client projects after contract signature, including audit scheduling and delivery, certificate issuance, and invoicing. As the primary point of contact, the specialist responds to client requests promptly and clearly, coordinates audit timing, and ensures certificates are issued on time. The role works in accordance with DNV’s goals and policies and supports its Purpose, Vision, and Values while fostering cooperation across North America and with other DNV units. The position is based at DNV’s Houston, Texas office and follows a hybrid schedule. Employees typically work three days per week from a DNV office or client location/site. Further role-specific requirements will be shared during the interview process.

Requirements

Bachelor’s degree.
At least five years of customer service experience, including at least one year relating to any MSC Services.
Fluency in English and the ability to communicate comfortably with clients in English by email, telephone, on-camera meetings, or other methods.
Ability to work in a fast-paced environment and manage multiple competing tasks and demands.
Experience with Microsoft Office.

Nice To Haves

Ability to read and interpret audit protocols and work instructions.
Strong interpersonal, communication, and internal and external stakeholder management skills, with the ability to drive and achieve results independently across functions, geographies, and stakeholders.

Responsibilities

Oversee client projects from contract signature through accounts receivable.
Provide a high level of customer service.
Coordinate audit planning between auditors and clients, ensuring audit timing windows are maintained.
Oversee internal coordination and project outcomes, and process internal and external client requests effectively and efficiently.
Communicate directly with clients and work to find solutions.
Ensure data quality and timelines meet scheme requirements, DNV’s ICP, and internal KPIs.
Review audit data and update multiple system databases to reflect changes affecting client certifications.
Meet KPIs related to scheduling and planning, internal and external response times, and reports.
Work with Sales, Technical, auditors, and other departments to ensure a superior customer experience.
Ensure certificates are delivered on time.
Support invoicing and collections as required.

Benefits

Paid time off, including vacation, sick days, company holidays, and personal days.
Multiple medical and dental plans, plus vision benefits.
Flexible spending accounts, dependent care and commuter benefits, and a company-seeded HSA.
Employer-paid, therapist-led virtual care services.
401(k) with company match.
Company-provided life insurance and short- and long-term disability benefits.
Education reimbursement program.
Flexible work schedule with hybrid opportunities.
Charitable matched giving and volunteer rewards through the Impact Program.
Paid volunteer time off.
Career advancement opportunities.