Client Service Specialist

Toppan Merrill • Sartell, MN

1d • Hybrid

About The Position

Toppan Merrill is seeking a Client Service Specialist to serve as a primary point of contact for clients and provide service and support throughout the order lifecycle. The role manages customer inquiries, processes and validates orders, troubleshoots service-related issues, and collaborates with internal teams to deliver customized solutions in a fast-paced production and fulfillment environment.

The position is based with the Sartell, Minnesota or Ohio team. The regular schedule is 8:00 AM–5:00 PM, Monday through Friday; an 8:30 AM–5:30 PM schedule may be considered based on business needs. Occasional overtime may be required. The hybrid arrangement requires Sartell employees to work onsite Tuesdays and Wednesdays each week, and Ohio employees to attend the Versa location twice monthly.

Requirements

• High school diploma or GED; equivalent work experience will be considered.
• Strong proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Excellent verbal and written communication skills and the ability to build strong customer relationships.
• Problem-solving skills and the ability to think critically when addressing unique customer situations rather than relying on scripted responses.
• Ability to manage multiple priorities, adapt to changing demands, and work effectively in a team-oriented environment.
• Strong attention to detail, organizational skills, reliability, and commitment to exceptional customer service.

Nice To Haves

• Previous experience in customer service, client services, order management, inside sales support, fulfillment, print services, manufacturing support, or related operational environments.
• Experience processing customer orders, inventory transactions, order edits, or order validation activities.

Responsibilities

• Serve as a primary contact for customer inquiries related to orders, products, services, and account support.
• Process, validate, and manage customer orders accurately and attentively.
• Research, troubleshoot, test, and resolve customer issues, ensuring timely follow-up and communication.
• Coordinate with fulfillment, production, operations, and other internal teams to resolve customer concerns and ensure successful order completion.
• Maintain accurate customer records, order documentation, and account information in company systems.
• Prepare customer correspondence, provide order status updates, and communicate service solutions professionally by phone, email, and internal systems.
• Learn and navigate multiple customer and internal platforms to support client accounts and business requirements.
• Identify opportunities to improve customer satisfaction and operational efficiency while maintaining established service and quality standards.

Benefits

• Enhanced medical, dental, vision, and life insurance for employees and dependents.
• 401(k) with company match and full vesting from date of hire.
• Paid time off, including vacation, sick, community involvement, bereavement, jury duty, and holidays.
• Paid parental leave.
• Paid community involvement and volunteer days.
• Wellness resources and Employee Assistance Programming.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED