Client Service Specialist

Toppan Merrill • Columbus, OH

3d • $18 - $22 • Hybrid

About The Position

Toppan Merrill is hiring a Client Services Specialist to serve as a primary point of contact for clients and provide service and support throughout the order lifecycle. The role involves managing inquiries, processing and validating orders, troubleshooting service-related issues, and collaborating with internal teams to deliver solutions in a fast-paced production and fulfillment environment.

The position is based with the Sartell, Minnesota or Ohio team and follows a hybrid work arrangement. Sartell employees work onsite Tuesdays and Wednesdays each week; Ohio employees attend the Versa location twice monthly. The regular schedule is 8:00 a.m. to 5:00 p.m., Monday through Friday. An 8:30 a.m. to 5:30 p.m. schedule may be considered based on business needs, and occasional overtime may be required.

Requirements

• High school diploma or GED; equivalent work experience will be considered.
• Strong proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Excellent verbal and written communication skills and ability to build strong customer relationships.
• Problem-solving skills and ability to think critically about unique customer situations rather than relying on scripted responses.
• Ability to manage multiple priorities, adapt to changing demands, and work effectively in a team-oriented environment.
• Strong attention to detail, organizational skills, reliability, and commitment to exceptional customer service.

Nice To Haves

• Previous experience in customer service, client services, order management, inside sales support, fulfillment, print services, manufacturing support, or a related operational environment.
• Experience processing customer orders, inventory transactions, order edits, or order validation activities.

Responsibilities

• Serve as a primary contact for customer inquiries about orders, products, services, and account support.
• Process, validate, and manage customer orders accurately and with attention to detail.
• Research, troubleshoot, test, and resolve customer issues, ensuring timely follow-up and communication.
• Coordinate with fulfillment, production, operations, and other internal teams to resolve customer concerns and ensure successful order completion.
• Maintain accurate customer records, order documentation, and account information in company systems.
• Prepare customer correspondence, provide order status updates, and communicate service solutions professionally by phone, email, and internal systems.
• Learn and navigate multiple customer and internal platforms to support different client accounts and business requirements.
• Identify opportunities to improve customer satisfaction and operational efficiency while maintaining established service and quality standards.

Benefits

• Enhanced medical, dental, vision, and life insurance for employees and dependents.
• 401(k) with company match and full vesting from date of hire.
• Paid time off, including vacation, sick time, community involvement, bereavement, jury duty, and holidays.
• Paid parental leave.
• Paid community involvement and volunteer days.
• Wellness resources and Employee Assistance Programming.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED