Client Service Specialist
About The Position
The Client Service Specialist provides operational, administrative, and sales support to Financial Consultants who provide investment services to clients. Working under general supervision, the role performs daily servicing activities involving documentation, information gathering, and compiling. It ensures operational functions are processed efficiently and accurately, with a focus on client needs and exceptional service. The position supports advisors and clients through account and transaction servicing, trade execution, issue resolution, and preparation of client-facing materials. The role also maintains knowledge of advisor client bases and supports marketing efforts.
Requirements
- A bachelor’s degree in Finance or Economics and 3–4 years of experience in investment sales or operations, or 5–7 years of equivalent work-related experience.
- FINRA Series 7 and Series 63 or Series 66 licenses.
- Thorough knowledge and understanding of banking practices and policies, including loan documentation requirements and regulations, and deposit account opening and regulations.
- Knowledge of bonds and securities and their related tax implications.
- Working knowledge and understanding of BOKF’s commercial products and services.
- Excellent PC skills, including appropriate systems usage.
- Excellent interpersonal, verbal, and written communication skills.
- Excellent customer relations and sales skills.
- Excellent organization skills and the ability to handle multiple tasks simultaneously in a competent and professional manner.
Responsibilities
- Maintain strong knowledge of each advisor’s client base to deliver consistent, high-quality service and support marketing efforts.
- Respond to client inquiries about investment products and proactively resolve issues to prevent escalations.
- Use multiple systems to provide pricing and comparisons, and execute trades when advisors are unavailable.
- Process trade tickets accurately and use planning tools to support basic financial guidance for retail clients.
- Open and maintain client accounts in compliance with Books and Records standards and keep client profiles current.
- Manage money movement and account-servicing transactions.
- Coordinate with custodians and external firms to resolve issues.
- Prepare client presentations and materials highlighting market trends, investment strategies, and supporting data.
Benefits
- Training and development to support long-term employee careers.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
