Client Service Representative

Veterinary Care and Specialty Group • Chattanooga, TN

9d • Onsite

About The Position

Veterinary Care & Specialty Group (VCSG) is hiring a Client Service Representative for its emergency and specialty veterinary hospital in Chattanooga. The representative is the first point of contact for pet owners during stressful and emotional situations, helping triage calls, manage patient intake and discharge, and support clients and the veterinary team with compassion, efficiency, and professionalism. The schedule is Friday through Monday, 8 a.m. to 5 p.m.

The role involves communicating with clients, collecting and entering client and patient information, processing payments and medical paperwork, and maintaining an orderly reception area. The position requires composure and compassion in a fast-paced environment involving sick or injured animals.

VCSG describes its workplace as supportive and collaborative, with opportunities for personal and professional development. The hospital is located in Chattanooga’s Southside neighborhood.

Requirements

• High school diploma or equivalent.
• Availability to work evenings, weekends, and some holidays.
• Ability to stay calm, focused, and compassionate during emergency situations.
• Excellent communication and interpersonal skills, especially under pressure.
• Comfort working in a fast-paced, emotionally charged environment with sick or injured animals.

Nice To Haves

• Prior experience in a veterinary, emergency, or medical reception environment.
• Familiarity with veterinary terminology and emergency triage protocols.
• Proficiency with veterinary software, specifically Instinct.

Responsibilities

• Greet clients and patients with empathy, urgency, and professionalism.
• Triage incoming calls and determine appropriate responses based on emergency protocols.
• Gather and verify client and patient information and ensure accurate, timely data entry.
• Handle emotionally charged situations with compassion and clarity.
• Process payments, estimates, invoices, and medical records.
• Maintain cleanliness and order in reception and lobby areas.
• Act as a liaison between the veterinary team and clients.

Benefits

• Free Employee Assistance Program with mental health and financial wellness resources.
• Employee pet care discount.
• Competitive hourly pay and shift differentials for nights and weekends.
• Medical, dental, vision, and life insurance.
• 120 hours of annual paid time off and floating holiday time.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED