Client Service Representative

VCA Animal Hospitals • Silverdale, WA

5d

About The Position

VCA Animal Hospitals is seeking an experienced, personable, and highly professional Client Service Representative to help deliver excellent service to clients and their pets. As the face of the practice, the representative helps build and maintain client trust and confidence and supports the day-to-day operation of the hospital. The role includes client service, appointment coordination, explaining fees and processing payments, recommending and obtaining products and services, maintaining records, and helping keep the facility clean. The position description describes the general nature and level of work and is not a comprehensive inventory of all duties or qualifications; management may revise duties or require other tasks as circumstances change. VCA Animal Hospitals is an Equal Opportunity Employer.

Requirements

• Experienced Client Service Representative.
• Personable and highly professional approach to client service.

Responsibilities

• Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls and reach out to prospective clients.
• Present and explain fees and process payments.
• Recommend, select, and obtain products and services, including prescriptions.
• Answer questions about products and services and educate clients on general animal husbandry and non-medical pet care, such as heartworm prevention, housebreaking, and flea and tick control.
• Manage medical records, charts, reports, and correspondence.
• Maintain the hospital, including removing animal waste, and ensure the facility is neat and clean inside and outside.

Benefits

• Competitive compensation
• Medical insurance
• Dental insurance
• Vision insurance
• Paid vacation and sick days
• 401(k)
• Generous employee pet care discounts

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed