Client Service Representative

Adelphi Group • Kenosha, WI

6d • Hybrid

About The Position

The Client Service Representative assists with order processing, item and inventory maintenance, troubleshooting and issue resolution, and managing email inquiries from internal and external customers. The role supports order management and program execution, including coordinating inventory setup, purchase orders, warehouse communications, exception reporting, and priority requests. It works collaboratively with Account Management, Client Services, Production, Finance, Operations, Merchandising, Creative, Sourcing, and Vendor Management teams, and reports to a Manager/Supervisor.

The representative helps maintain client and internal relationships, communicates program status and requirements, uses data and reporting to support business decisions, and contributes to improving operations and customer interactions. The role also supports special projects and embodies IMS principles of passion, collaboration, integrity, inventiveness, and proactivity.

The position is based in an office under Omnicom’s stated policy requiring employees to work in the office at least three days per week, unless additional in-office days are directed by the agency or manager.

Requirements

• High school diploma or GED.
• 1–2 years of customer service, reporting, or purchase order experience.
• Excellent organizational, communication, and interpersonal skills.
• Ability to work independently and manage priorities under tight timelines.
• Critical thinking, strong analytical skills, and problem-solving ability.
• Ability to handle varied tasks effectively and efficiently and prioritize multiple projects and requests.
• Must be a team player.
• Excellent knowledge of Microsoft Office Suite products.

Nice To Haves

• Experience with AS400 or similar database systems.
• Understanding of the branded merchandise industry and how retail organizations operate, including how product decisions affect returns, sales, and inventory levels.

Responsibilities

• Serve as the daily internal contact for order management and related inquiries.
• Assist with special projects as necessary.
• Manage incoming emails from internal sources.
• Communicate program status and requirements clearly and consistently to internal and external team members.
• Collaborate with Account Management, Client Services, Production, Finance, Operations, Merchandising, Creative, Sourcing, and Vendor Management staff.
• Facilitate accurate incoming inventory, including item setup validation, purchase orders, and communication with the warehouse.
• Manage exception reporting from start to finish, including generating reports, coding items, following up with stakeholders, and solving problems to eliminate exceptions.
• Prioritize orders and projects, including promptly expediting emergency requests.
• Maintain and distribute reports as needed to ensure daily requirements are met.
• Support client relationship growth, proactive thought leadership, data-informed business decisions, and continuous operational improvement.

Benefits

• Competitive salary.
• Medical, dental, and vision coverage.
• 401(k) with match.
• Generous PTO policy.
• Robust peer recognition program.
• Training and development opportunities.
• Commitment to growing and enhancing the organizational culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED