Client Service Representative

Old National Bank•Bloomington, IN

3d•$17 - $28

About The Position

Old National Bank’s Client Service Representatives help the banking center retain and deepen client relationships throughout the relationship lifecycle. They process transactions and service requests with sound judgment and care, take ownership of resolving client service issues, refer products and services that meet clients’ financial needs, and maintain knowledge of clients’ accounts and business with the bank. The role also manages the vault, balances ATMs and cash dispensing machines, and processes night drops. The position provides a variety of financial transactions and client services in accordance with bank policies and procedures, while contributing to operational performance, service excellence, and product and service referrals. Representatives may promote, sell, and open deposit accounts. The listed salary range is $17.00–$27.50 per hour; final compensation depends on location, skills, experience, qualifications, and career level.

Requirements

High school diploma or GED equivalent.
Demonstrate knowledge of banking policies, procedures, and regulations affecting banking center operations, including hold procedures, cash drawer limits, and cash out limits.
Meet cash-handling and balancing standards consistently and demonstrate attention to detail.
Handle varied tasks and priorities throughout the day.
Take ownership of client transaction or operational issues and escalate concerns appropriately.
Use active listening, questions, diplomacy, and tact to understand client needs and communicate effectively.
Adapt communication style to individual needs and circumstances, and handle difficult client interactions.

Nice To Haves

1–2 years of prior banking, sales, and/or customer service experience.
2 or more years of prior cash-handling or teller experience.

Responsibilities

Perform financial transactions accurately and professionally in accordance with bank policies and procedures while maintaining an acceptable balancing record.
Respond to client inquiries and requests, including statement information, balancing inquiries, account charges, address changes, check or debit card orders, and wire transfers.
Listen to clients, identify their needs, provide information, and fulfill transaction and service requests.
Welcome clients, ensure their needs are met, and provide an experience that conveys their time and business are valued.
Manage banking center cash supplies based on demand, including processing cash shipments, balancing the vault, ATMs, and cash dispensing machines, and buying or selling cash as needed.
Resolve or assist with simple to moderately complex customer maintenance and client service problems, using available resources and relevant internal departments.
Contribute to banking center targets for operational performance, service excellence, and product and service referrals.
Participate in weekly sales meetings and other activities to increase referrals and sales.
Maintain knowledge of products and services and make referrals based on client needs.
May promote, sell, and open deposit accounts.