Client Service Representative

VCA Animal Hospitals•Los Gatos, CA

About The Position

VCA Animal Hospitals is seeking an experienced, personable, and highly professional Client Service Representative to serve as the face of the practice. The role helps build and maintain clients’ trust and confidence while supporting the hospital’s operations and delivering excellent service to pet owners and their pets. The Client Service Representative handles front-desk customer service, appointment coordination, client follow-up, payment processing, product and service recommendations, client education, records management, and hospital upkeep. The position description notes that its duties are not exhaustive and may change based on operational circumstances. The listed hourly rate is $21.00–$25.00, based on experience. Benefits are available to eligible employees; paid vacation is specified for full-time employees in one benefits statement.

Requirements

Experienced Client Service Representative.
Personable and highly professional approach to client service.

Responsibilities

Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
Schedule and confirm appointments.
Make outbound follow-up calls and contact prospective clients.
Present and explain fees and process payments.
Recommend, select, and obtain products and services, including prescriptions.
Answer questions about products and services and educate clients on general animal husbandry and non-medical pet care, such as heartworm prevention, housebreaking, and flea and tick control.
Manage medical records, charts, reports, and correspondence.
Maintain the hospital, including removing animal waste, and ensure the facility is neat and clean inside and outside.