Client Service Representative - Business Insurance (Entry Level)

Marsh McLennan•Dayton, OH

4d•$34,650 - $64,575•Hybrid

About The Position

Marsh McLennan Agency Midwest is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services. The Client Service Representative supports the delivery of exceptional service to business insurance clients by managing insurance programs, processing policy changes, updating client information, facilitating collaboration, and working with the servicing team. The role is suited to an organized, detail-oriented, client-focused person who can manage varied tasks in a fast-paced team environment.

Requirements

High school diploma or equivalent.
Excellent written and verbal communication skills to effectively service customers.
Self-starter with strong organization, problem-solving, and time-management skills to meet deadlines.
Detail orientation and ability to handle a wide variety of tasks.
Ability to work on a fast-paced, high-energy team while maintaining a positive attitude.

Nice To Haves

Property & Casualty license preferred, or ability to obtain one upon hire.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
One year of experience working in the insurance industry.

Responsibilities

Manage insurance programs for clients.
Execute policy changes.
Update client information.
Facilitate collaboration and work with the servicing team.
Provide effective customer service through written and verbal communication.

Benefits

Medical, dental, and vision benefits.
Employer-paid HSA contributions.
401(k) match.
Flexible option to work at home or in an office, based on discretion and schedule, for most positions.
20 days of paid time off to start.
Tuition reimbursement and designation/certification support and bonuses.
Paid day off to volunteer and company-organized volunteer events.
Up to $1,000 per year in matching charitable donations.
Up to $750 per year in wellness rewards.
Performance-based incentives may be available.
Employee assistance programs.