Senior Client Service Representative - Business Insurance

Marsh • Schaumburg, IL

3d • $40,230 - $74,865 • Hybrid

About The Position

The Senior Client Service Representative provides exceptional client service for business insurance clients. The role oversees insurance programs, manages transactions, updates client information, and negotiates coverage terms. Working closely with the account servicing team, the representative addresses inquiries, maintains data integrity, and interprets complex documents.

Requirements

• At least 2 years of experience in commercial Property & Casualty insurance at an agency or related company.
• Excellent written and verbal communication skills to effectively service customers.
• Be a self-starter and highly organized problem solver with good time management skills to meet deadlines.
• Strong attention to detail and ability to handle a wide variety of tasks.
• Ability to interpret documents such as insurance policies, applications, and proposals.
• Proficiency with Excel spreadsheets and Word documents, and ability to learn Agency Management Systems.
• Ability to work on a fast-paced, high-energy team while maintaining a positive attitude.

Nice To Haves

• Property & Casualty license preferred, or ability to obtain one upon hire.
• BS/BA in Business, Insurance, or a related field.

Responsibilities

• Provide exceptional client service.
• Oversee insurance programs.
• Manage transactions and update client information.
• Negotiate coverage terms.
• Collaborate with the account servicing team to address inquiries.
• Maintain data integrity.
• Interpret complex insurance documents.

Benefits

• Medical, dental, and vision benefits.
• Employer-paid HSA contributions.
• 401(k) match.
• Flexible option to work from home or an office for most positions, based on discretion and schedule.
• 20 days of paid time off.
• Tuition reimbursement.
• Designation and certification support and bonuses.
• Paid day off to volunteer and company-organized volunteer events.
• Up to $1,000 per year in matching charitable donations.
• Up to $750 per year in wellness rewards.
• Performance-based incentives may be available.
• Employee assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed