Senior Client Service Representative - Business Insurance
About The Position
Marsh Agency Midwest is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services. The Senior Client Service Representative focuses on providing exceptional client service for business insurance accounts. The role oversees insurance programs, manages transactions, updates client information, negotiates coverage terms, and works closely with the account servicing team to address inquiries, maintain data integrity, and interpret complex documents. The position offers a flexible choice of working from home or an office for most roles. The applicable base salary range is $40,230 to $74,865, with pay determined by factors such as experience, skills, training, location, certifications, and education. The role may also be eligible for performance-based incentives.
Requirements
- At least 2 years of experience in commercial Property & Casualty insurance at an agency or related company.
- Excellent written and verbal communication skills to effectively service customers.
- Self-starter with strong organization, problem-solving, and time-management skills to meet deadlines.
- Attention to detail and ability to handle a wide variety of tasks.
- Ability to interpret insurance policies, applications, and proposals.
- Proficiency with Excel spreadsheets and Word documents, and ability to learn Agency Management Systems.
- Ability to work on a fast-paced, high-energy team while maintaining a positive attitude.
Nice To Haves
- Property & Casualty license, or ability to obtain one upon hire.
- BS/BA in Business, Insurance, or a related field.
Responsibilities
- Provide exceptional client service.
- Oversee insurance programs and manage transactions.
- Update client information and negotiate coverage terms.
- Collaborate with the account servicing team to address inquiries.
- Maintain data integrity.
- Interpret complex documents, including insurance policies, applications, and proposals.
Benefits
- Medical, dental, and vision coverage.
- Employer-paid HSA contributions.
- 401(k) match and other retirement programs.
- Flexible choice of working from home or an office for most positions.
- 20 days of paid time off upon starting.
- Tuition reimbursement and designation/certification support and bonuses.
- Paid day off to volunteer and company-organized volunteer events.
- Matching charitable donations up to $1,000 per year.
- Wellness rewards up to $750 per year.
- Employee assistance programs.
- Potential performance-based incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
