Client Service Representative - Entry Level

GEM • Norfolk, VA

5h

About The Position

We are seeking a motivated and enthusiastic individual to join the team as an entry-level Client Service Representative. The role provides customer service and support to clients, including answering inquiries, resolving issues, maintaining interaction and transaction records, sharing product and service information, and following up to ensure client needs are met and gather feedback. The representative collaborates with team members to improve client satisfaction and service delivery and participates in training and development programs.

Requirements

• Strong communication skills.
• Positive attitude.
• Ability to work effectively in a team environment.
• Commitment to delivering high-quality service.
• Willingness to learn and grow within the company.

Responsibilities

• Assist clients with inquiries and resolve issues in a timely and professional manner.
• Maintain accurate records of client interactions and transactions.
• Collaborate with team members to improve client satisfaction and service delivery.
• Provide clients with information about products and services to help them make informed decisions.
• Follow up with clients to ensure their needs are met and gather feedback on their experiences.
• Participate in training and development programs to enhance client service skills and knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed