Client Service Representative at The Pet Hospital

The Pet Hospital • Bessemer City, NC

1d

About The Position

The Client Service Representative (CSR) provides an exceptional experience to clients during every interaction and performs administrative tasks such as record maintenance and appointment tracking. The role manages reception, visitor and telephone service, veterinary medical records, accounts maintenance, cash processing, data entry, word processing, and mail services. It uses practical knowledge of practice processes and services, rules governing visitors and animal patient treatment, and veterinary record requirements and terminology to support patient care and client satisfaction. The position reports to the Practice Manager. The stated schedule is Monday through Friday, with no weekends or holidays.

Requirements

• High school diploma or equivalent.
• Practice OSHA safety techniques, including proper use of PPE.
• Ability to work on weekends as required.

Nice To Haves

• Previous veterinary experience.
• Client satisfaction references.

Responsibilities

• Lead practice opening and closing procedures according to Practice Manager instructions and practice procedures.
• Keep public areas clean and presentable, including the front desk, reception and waiting areas, office, public bathrooms, and exam rooms.
• Process cash, checks, charge card payments, and credit account payments.
• Schedule clinic appointments according to practice and Doctor preferences and ensure appropriate workflow.
• Assist with updating client and patient files as needed.
• Prepare and send client correspondence.
• Send periodic reminder notices and conduct timely client re-calls from a call-back list.
• Back up the computer system regularly as directed.
• Perform and oversee the posting of daily business.
• Welcome clients and patients warmly and ensure an excellent practice visit.
• Answer incoming telephone calls using proper telephone etiquette.
• Present clients with medications, instructions, new-client kits, and other take-home items.
• Handle emergencies with care and patience, following established clinic policies and procedures.
• Address client concerns calmly and appropriately, working to ensure a satisfactory experience.

Benefits

• Paid time off.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Retirement benefits or accounts.
• Bonus incentive.
• Flexible work schedules.
• Career and professional development.
• Employee Assistance Program.
• Employee Referral Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED