Client Service Representative/Receptionist - Broadway Animal Hospital of Riverdale - Bronx, NY
About The Position
Broadway Animal Hospital of Riverdale is hiring a full-time Client Service Representative (CSR) to serve as a first point of contact for clients and patients and help create a welcoming, supportive experience. The role is suited to a personable, professional, detail-oriented individual who can manage multiple tasks and interruptions in a fast-paced veterinary hospital environment. The CSR supports client communications, appointment scheduling, patient check-in and check-out, record keeping, client education, and coordination with veterinarians, veterinary technicians, and support staff. The position requires knowledge of the veterinary world, critical thinking, and schedule maintenance. Broadway Animal Hospital of Riverdale provides veterinary care to the Bronx and surrounding communities. The hospital describes its culture as supportive and collaborative, with a focus on communication, teamwork, and building relationships with clients and patients. It is located in the Kingsbridge/Riverdale neighborhood and offers on-site parking for team members.
Requirements
- Excellent interpersonal and customer service skills with a friendly, professional demeanor.
- Strong verbal and written communication skills.
- Ability to multitask and work in a fast-paced environment while maintaining attention to detail.
- Proficiency with computer software, including practice management systems and Microsoft Office.
- Organizational skills for managing appointments, records, and administrative tasks.
- Empathy and patience when supporting clients who may be anxious or stressed about their pets.
- Knowledge of the veterinary world, critical thinking, and schedule maintenance.
Nice To Haves
- Previous veterinary receptionist, client service representative, veterinary assistant, or veterinary hospital experience.
- Previous customer service or reception experience, preferably in a veterinary or healthcare setting.
Responsibilities
- Greet clients warmly and professionally and create a welcoming, comforting atmosphere.
- Schedule appointments, surgeries, and procedures while supporting optimal use of veterinary staff and resources.
- Answer phone calls, respond to client inquiries, and provide information about hospital services and policies.
- Manage client check-ins by verifying patient information, updating records, and obtaining necessary paperwork.
- Process payments accurately and provide detailed invoices and receipts.
- Coordinate check-outs, including scheduling follow-up appointments and providing post-operative care instructions.
- Maintain accurate electronic and paper records, including patient files, appointment logs, and client communications.
- Perform administrative tasks such as filing, faxing, scanning, and data entry.
- Manage and update client information in practice management software.
- Provide basic information about preventive care, vaccinations, and medications.
- Help clients complete forms, explain treatment plans, and address concerns.
- Collaborate with veterinarians, veterinary technicians, and support staff to support patient flow and client service.
- Assist in coordinating appointments, procedures, and special requests.
Benefits
- Health care plan including medical, dental, and vision coverage.
- Retirement plan (401(k), IRA).
- Life insurance (basic, voluntary, and AD&D).
- Paid time off, including vacation, sick leave, and public holidays.
- Short-term and long-term disability coverage.
- Training and development.
- Tuition assistance.
- Uniform allowance.
- Discounted healthcare for personal pets.
- On-site parking for team members.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
