Client Service Representative (Veterinary Care Scribe) Full Time

VCA Animal Hospitals•Pasadena, CA

18d

About The Position

VCA Foothill Veterinary Hospital, a five-doctor general practice in Pasadena, is seeking a full-time Veterinary Care Scribe. The role combines client service and veterinary support to deliver a seamless digital and in-hospital experience, using client-facing mobile apps, digital communication tools, and practice management software. The Care Scribe supports clients from pre-visit preparation through hospital visits and post-visit follow-up, while assisting veterinarians by recording medical notes during examinations and preparing treatment plans for client review. The position calls for excellent client service, multitasking, listening, transcription, and technology skills, and the ability to learn medical terminology and accurately capture records in a fast-paced healthcare environment. Pay ranges from $18.57 to $22.00 per hour.

Requirements

Friendly, outgoing, and persuasive personality.
Strong client service skills.
Excellent written and verbal communication skills.
Ability to listen to client concerns and a desire to help resolve them.
Action-oriented and independent self-starter who is also a strong team player.
Comfort working in a fast-paced healthcare environment.
Strong computer and technology skills.
Exceptional listening and transcription skills.
Ability to learn medical terminology.
Typing speed of 60 words per minute.
Comfort around animals.
Willingness to assist with animal restraint if needed.

Responsibilities

Contact clients before visits to set expectations and collect required information.
Greet clients at appointment time and bring them into the exam room.
Enter electronic medical records in real time during patient examinations.
Create, present, and explain treatment plans based on veterinarian recommendations.
Coordinate treatments with the veterinary technician team.
Book follow-up appointments and activate prescription delivery for clients.
Review discharge instructions, including medications, with clients.
Complete checkout and collect payment in the exam room.
Follow up with clients about patients and communicate test results.
Assist with animal restraint when needed.

Benefits

Health, dental, and vision insurance.
Infertility benefits and gender affirmation services.
401(k) retirement savings plan with company match.
Paid parental, vacation, and sick leave.
Continuing education allowance for technicians and continuing education through WOOF University.
VCA New Hire Training Program and Technician and Assistant Development Program.
Pet care discount of up to 100% for employees’ own pets.
100% paid life insurance.
100% paid short-term disability insurance.
Associate health and wellbeing resources, including Headspace app subscriptions, financial and wellness tools, and additional mental health resources.