Client Service Representative/Receptionist - Broadway Animal Hospital of Riverdale - Bronx, NY

Veterinary Innovative Partners•Riverdale, GA

23d•Onsite

About The Position

Broadway Animal Hospital of Riverdale is seeking a compassionate, organized, and customer-focused Client Service Representative to serve as the first point of contact for clients and patients. The role helps create a warm, welcoming, and supportive experience in a fast-paced veterinary hospital. The hospital describes its CSRs as central to the client experience and seeks someone personable, professional, detail-oriented, and comfortable managing multiple tasks and interruptions. The position requires knowledge of the veterinary world, critical thinking, schedule maintenance, and a friendly, outgoing demeanor. The representative works with veterinarians, veterinary technicians, and support staff to support patient flow and provide excellent client service. The hospital is located at 5664 Broadway, Bronx, NY 10463, in the Kingsbridge/Riverdale neighborhood. The job posting notes public transportation access and on-site parking for team members.

Requirements

Excellent interpersonal and customer service skills and a friendly, professional demeanor.
Strong verbal and written communication skills for client interactions and team collaboration.
Ability to multitask and work in a fast-paced environment while maintaining attention to detail.
Proficiency with computer software, including practice management systems and Microsoft Office.
Organizational skills to manage appointments, records, and administrative tasks.
Empathy and patience when working with clients who may be anxious or stressed about their pets.
Knowledge of the veterinary world, critical thinking, and schedule maintenance.
Friendly and outgoing demeanor.

Nice To Haves

Previous experience as a veterinary receptionist, client service representative, veterinary assistant, or in a veterinary hospital is strongly preferred.
Previous customer service or reception experience, preferably in a veterinary or healthcare setting, is a plus.

Responsibilities

Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
Schedule appointments, surgeries, and procedures while helping optimize veterinary staff and resource utilization.
Answer phone calls, respond to client inquiries, and provide information about hospital services and policies.
Manage client check-ins by verifying patient information, updating records, and obtaining necessary paperwork.
Process payments accurately and provide detailed invoices and receipts.
Coordinate check-outs, including scheduling follow-up appointments and providing post-operative care instructions.
Maintain accurate electronic and paper records, including patient files, appointment logs, and client communications.
Handle filing, faxing, scanning, and data entry.
Manage and update client information in the practice management software.
Provide basic information about preventive care, vaccinations, and medications.
Help clients complete forms, explain treatment plans, and address concerns.
Collaborate with veterinarians, veterinary technicians, and support staff to support smooth patient flow and excellent client service.
Assist in coordinating appointments, procedures, and special requests.