Client Service Representative - Des Moines, IA

Vetcor•Des Moines, IA

About The Position

Eastown Animal Hospital is seeking a full-time Client Service Representative to welcome clients and pets, support the hospital’s daily operations, and provide excellent customer service. The hospital is a small-animal general practice serving Des Moines and nearby communities for more than 80 years. The role is scheduled for four 8.5-hour shifts per week, including rotating Saturdays. Compensation is negotiable and based on experience. The representative handles client communications, appointments, payments, records, and pet insurance claims, and works with veterinarians and support staff to address client and patient needs. The role uses the Tail-o-Phone practice management software and Vetstoria. Candidates should be friendly, reliable, comfortable in a fast-paced, team-centered environment, and compassionate toward animals.

Requirements

High school diploma.
Excellent communication skills and phone etiquette.
Positive attitude and ability to thrive in a fast-paced, team-centered environment.
Willingness to learn from guidance provided by others.
Strong multitasking skills.
Reliable attendance.
Compassion for animals and their well-being.
Computer literacy and proficiency with Microsoft Office.
Availability for rotating Saturdays.
Ability to stand or sit for extended periods.

Responsibilities

Welcome each client and pet with a positive greeting.
Answer phones, take messages, and respond to client questions.
Schedule patients using Tail-o-Phone practice management software and Vetstoria.
Generate invoices, collect payments, manage cash boxes, and make bank runs twice a week.
Manage email and mail, and scan and process client paperwork and medical records.
Manage pet insurance claims.
Learn the hospital’s services and provide estimates as appropriate.
Educate clients about the online pharmacy.
Communicate with veterinarians and support staff about client and patient needs.
Deliver excellent customer service to pet owners.

Benefits

Competitive pay, with compensation reflecting skill set and future performance.
401(k) matching and Roth Retirement Savings Plan.
Tuition support program.
Referral bonus program.
Flexible Spending Account for full-time employees.
529 Savings Plan.
Medical, dental, and vision insurance for full-time employees.
Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and life insurance for employees and eligible family members (full-time only).
Up to three weeks of full pay for the birth or adoption of a child after one year of service, subject to the stated limitation for states with paid family leave programs.
Sick time and paid time off.
Free or discounted lab work for employee pets.
Discounts on pet services and products, and a pet food discount program.
Quarterly team rewards bonus program.
Professional development opportunities.
Continuing education allowance.
Uniform allowance.
Six paid holidays for full-time employees.
Employee Assistance Program.
Employee discount program.