Fiber Technician - Des Moines, IA

Metronet • Des Moines, IA

11h • $20 - $22 • Onsite

About The Position

Metronet is hiring a Fiber Technician in Des Moines, Iowa. The technician performs basic to advanced installations, disconnects, and service changes for residential and business customers receiving high-speed internet and phone services. The role includes troubleshooting and repairing services between the fiber terminal or ONT and customer electronic devices, such as modems and wireless devices. The technician also educates customers about Metronet products and services and may earn commissions by explaining them.

Requirements

• High school diploma or GED.
• Physical ability to work from kneeling or standing positions for extended periods.
• Physical ability to work in varied conditions, including attics, crawl spaces, and adverse weather.
• Ability to climb ladders up to 25 feet using appropriate safety equipment.
• Ability to lift and carry loads up to 75 pounds, including a ladder.
• Ability to use basic hand tools and specialized equipment, with training.
• Valid driver's license and satisfactory driving record.
• Willingness to work both as part of a team and independently.
• Must be legally authorized to work in the United States.
• Available for overtime when necessary, including holidays and weekends.

Nice To Haves

• Experience with a telecommunications or fiber company is preferred but not required.

Responsibilities

• Install and troubleshoot Metronet services from the terminal to Customer Premise Equipment (CPE).
• Perform installations, disconnects, service changes, basic troubleshooting, and repairs for residential and business customers.
• Educate customers in depth about Metronet products and services.
• Explain Metronet services and products to customers to earn commissions.
• Maintain professional conduct with customers and fellow associates.
• Work toward meeting key performance metrics.
• Safely and professionally operate and maintain company vehicles and equipment.
• Perform on-call rotation duties after regular business hours.
• Travel for training or as needed.
• Perform other job-related duties as requested.

Benefits

• Company pays 80% of medical premiums.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• 401(k) company match dollar for dollar up to 6%.
• Equipment and resources provided on the first day.
• Opportunities for advancement.
• Professional development programs.
• Associate perks and discounts.
• Discounted Metronet service in the company's serviceable area.
• Company-paid logo attire or uniform.
• Tools, equipment, and training provided.
• Company vehicle and fuel card.
• Cell phone allowance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED