Client Service Manager - Security Services

Allied Universal • Boston, MA

33d

About The Position

Allied Universal® is hiring a Client Service Manager for its Security Services division. As a Service Manager, you will be responsible for daily security operations, ensuring the safety and well-being of people and property. This role involves leading, developing, and motivating a team of security officers and supervisors to deliver exceptional service, making a real impact in creating a safer environment.

Requirements

• Bachelor’s degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization OR Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization OR High school diploma or equivalent with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization.
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business.
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience in leading development, and retaining a diverse team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results.
• Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction.
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Excellent oral and written communication skills.
• Knowledge of safety protocols and delivery service.
• Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations.

Nice To Haves

• Professional, articulate and able to use good independent judgment and discretion.
• Experience managing a dispersed workforce in a multi-location operation.
• Law enforcement, military and/or contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification.
• Previous payroll, billing and scheduling experience.
• Aptitude with security systems; CCTV, Access Control, and badge administration.
• Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer).

Responsibilities

• Ensure all security protocols and standards are consistently upheld.
• Operate independently to manage frontline supervisors and security officers, meeting client-specific contractual hours while proactively minimizing unbilled overtime.
• Recruit, train, schedule, and manage supervisors and officers.
• Execute payroll, performance evaluations, and employee relations to build high-performing, engaged security teams.
• Serve as the primary point of contact for clients, ensuring high-quality service that enhances the protection of people and property.
• Leverage Allied Universal’s AI technology and Business Intelligence platforms to track metrics, optimize employee schedules, and reduce non-billed overtime to achieve operational efficiency, productivity, revenue growth, cash collections, and profitability.
• Respond to escalated issues professionally, coordinating with clients and internal teams.
• Maintain training, safety, and operational standards while managing uniforms, equipment, and supplies.

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager